Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy implementation of premium features. The app's multilingual support, ability to distribute coupon codes, and seamless Shopify integration are also praised. Merchants value the AI component for resolving common queries and the live chat for providing personalized assistance. The chatbot is recognized for its accuracy and responsiveness. The app is noted for its easy setup and efficient functionality.

June 29, 2023

very good app. The customer support is also great. You may try this. It is easy working with shopify

United States
Almost 4 years using the app
October 12, 2023

The customer support is amazing, especially Carlos! The app is also great. Very proffesional!

Kalles Jul
1 day using the app
October 24, 2023

Molto intuitivo da usare e una bella interfaccia grafica

22 days using the app
TIDIO LLC replied October 26, 2023

Thank you for the review! Your positive feedback motivates us to keep up the good work :)

July 12, 2023

everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend

vivo Türkiye
Over 1 year using the app
July 21, 2023

From the moment I integrated Tidio into my Shopify store, I was impressed by its seamless functionality and user-friendly interface. But what truly sets Tidio apart is its stellar customer support, spearheaded by the exceptional Anna. Her level of expertise and unwavering dedication to assist customers is unmatched.

Anna's preparation is second to none. Each time I had a query, she responded promptly and provided in-depth solutions that catered to my specific needs. Her impressive knowledge of the platform left me feeling reassured and confident in using Tidio to its full potential.

What's even more remarkable is Anna's availability. No matter the time of day, she was always there to lend a helping hand, ensuring that my chatbot experience remained smooth and hassle-free.

Tidio and Anna have truly redefined the standard of customer service in the e-commerce realm. Their commitment to excellence is evident, and I cannot recommend this dynamic duo enough. If you're seeking a powerful chatbot with top-notch assistance, Tidio is the ultimate solution. Prepare to be amazed by Anna's exceptional support and witness your customer interactions soar to unprecedented heights!

6 days using the app
September 23, 2023

The app is really awesome, I'll totally recommend it to my buddies. The support team is absolutely fantastic.

5 days using the app
TIDIO LLC replied September 25, 2023

We really appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

June 28, 2023

Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.

Clockwork Cabinet
About 2 months using the app
October 25, 2023

outstanding customer support

About 1 month using the app
TIDIO LLC replied October 26, 2023

Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!

September 15, 2023

They have a generous service and they answer very quickly highly recommend

1 day using the app
TIDIO LLC replied September 18, 2023

Thank you for choosing us and for the review. Your feedback motivates us to and we can’t wait to exceed your expectations with our product and support :-)

July 7, 2023

I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.

Kander & King
About 1 year using the app