Reviews (855)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and effective live chat and chatbot functionalities, which improve customer engagement and communication. They praise the AI-powered chatbot for efficiently handling repetitive inquiries and commend the responsive customer support. The app's ease of setup, customization options, and multi-channel support are also highlighted. Merchants report increased sales and enhanced service efficiency, valuing the free plan and continuous feature updates.
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this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at support@tidio.net? We will do our best to clarify any doubts you may have about our pricing. Thank you!
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
every store needs a chat function and this one is great with good support
Hello there, this review made our day!
Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G
Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!!
Doesnt seem like something I want to have to support my customers
Hi there,
We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users.
We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes.
If you prefer to use a different email address, feel free to contact us directly at support@tidio.net. Our team is available and happy to assist.
Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
Really effective support in my case with a very fast response time.
Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.
nice ap, does the job
Hello there! We're happy with the review you left us!