Reviews (1,938)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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I love the app. The only problem I have with it is that I wanted the free plan for now, my store is still growing, but after the trial period I didn't have the option to choose the free plan. ***Update*** Everything is okay. It defaulted me to the Free plan. Customer Service helped me. Thanks!
Hi! Thank you so much for your review! We're really happy that you love our app. I can help you pick the free plan. It's available for everyone after the trial period. I'll reach out via email in a few minutes. :) Olek - Tidio
Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that.
2 suggestions for developer
1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it.
2. Please add the ability to have bots trigger other bots to improve on site automation.
Thank you!
Having a customer feel comfortable and supported in your site is key to maximizing conversions and building confidence.
Through tidio we were able to achieve this goal.
By enabling a very easy to set up and customizable (with automated properties) we were able to address our customers needs with live support - and never miss a message with the email notification system.
It's had a positive impact on our business and we highly recommend it.
Polimob Team
easy to navigate and great customer service (using their chat feature of course :) I appreciate all of their help
Thank you for your kind words! We are glad that you like our product!
Amazing customer service! I hope you'll extend your service to other languages than English. The product is also very good
Lovely, I'm pretty sure we will offer Tidio in Spanish sometime in the future.
Fantastic app - it has definitely increased my conversion rate by making me several sales, the first of which paid for the at least 1 year's subscription! Trust is a key cornerstone for commerce, and what better way to increase trust than through easy to use communication.
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
What can I say? This app is amazing. Super easy to set up and makes our website look amazing and also adds a whole another level of exceptional customer service to our customers. Love it! Definitely recommend :)
Thank you so much for the 5 stars, beautiful and encouraging words for our team! It means the world to us :)
I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)
Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.
Great tool allowing us to engage with customers who otherwise would have been inaccessible!