Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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So good and nice looking app. You can customize it to fit your theme. Professional. Top quality customer service.
So far so good! Hope it continues that way.
Love the fact that you have an app, like messenger, that allows you to interact live with your customers.
Thank you so much for the kind words!
So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!
Thank you so much for your kind review! We always try to provide the world-class customer support :)
I love the app. The only problem I have with it is that I wanted the free plan for now, my store is still growing, but after the trial period I didn't have the option to choose the free plan. ***Update*** Everything is okay. It defaulted me to the Free plan. Customer Service helped me. Thanks!
Hi! Thank you so much for your review! We're really happy that you love our app. I can help you pick the free plan. It's available for everyone after the trial period. I'll reach out via email in a few minutes. :) Olek - Tidio
Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that.
2 suggestions for developer
1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it.
2. Please add the ability to have bots trigger other bots to improve on site automation.
Thank you!
Having a customer feel comfortable and supported in your site is key to maximizing conversions and building confidence.
Through tidio we were able to achieve this goal.
By enabling a very easy to set up and customizable (with automated properties) we were able to address our customers needs with live support - and never miss a message with the email notification system.
It's had a positive impact on our business and we highly recommend it.
Polimob Team
easy to navigate and great customer service (using their chat feature of course :) I appreciate all of their help
Thank you for your kind words! We are glad that you like our product!
Amazing customer service! I hope you'll extend your service to other languages than English. The product is also very good
Lovely, I'm pretty sure we will offer Tidio in Spanish sometime in the future.
Fantastic app - it has definitely increased my conversion rate by making me several sales, the first of which paid for the at least 1 year's subscription! Trust is a key cornerstone for commerce, and what better way to increase trust than through easy to use communication.
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)