Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

September 16, 2020

What can I say? This app is amazing. Super easy to set up and makes our website look amazing and also adds a whole another level of exceptional customer service to our customers. Love it! Definitely recommend :)

miarlo
Australia
Over 1 year using the app
TIDIO LLC replied September 16, 2020

Thank you so much for the 5 stars, beautiful and encouraging words for our team! It means the world to us :)

February 8, 2022

I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)

Eco Sustainable House
Australia
About 1 year using the app
TIDIO LLC replied February 10, 2022

Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.

September 22, 2016

Great tool allowing us to engage with customers who otherwise would have been inaccessible!

Dioxyme
United States
About 1 year using the app
June 13, 2022

Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.

BougeRV
China
About 1 year using the app
TIDIO LLC replied June 13, 2022

Hi there! Thank you so much for your kind review :) It really means a lot and motivates us to work even harder every day to improve Tidio.

May 6, 2016

Totally impressed and am looking forward to seeing how it works for us. Great customer service btw!

Buttonsbsc
Australia
About 1 year using the app
July 12, 2022

Best ever conversation app for shopify store. I use this for my store and getting more messages from customers.

Bikea
Canada
About 1 year using the app
TIDIO LLC replied July 12, 2022

Thank you for the great review! Hope you will get more and more customers! Should you need any assistance please do let us know!

March 20, 2020

Love this app, it works great and I can 100% say that it has increased our conversions. Also, customer service is top-notch! 10/10 would recommend.

Arcade Belts
United States
About 1 year using the app
TIDIO LLC replied March 26, 2020

Thank you so much for your review. We're proud to support you! :)

June 1, 2016

Easy to install, easy to customize, modern look & nice features

Rickys Wall
United States
About 1 year using the app
August 9, 2016

Haven't been using this app for very long, but it is exactly what we were looking for! Super user friendly and love the basic package :)

Raspberriez
United States
About 1 year using the app
March 10, 2016

Awesome app, easy install and great UI.

Trainingbox
Sweden
About 1 year using the app