Reviews (1,938)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

November 6, 2020

Support was quick to respond and help us track down an issue with one of our profiles. Highly recommend!

Bella Vita Gifts & Interiors
United States
About 1 year using the app
TIDIO LLC replied November 12, 2020

Thank you so much for your kind review and 5stars! :)

October 30, 2019

so far amazing this app gives you what you need with a beautiful and smart interface thanks allot for your effort

שאול | טיפוח וקוסמטיקה
Israel
About 1 year using the app
TIDIO LLC replied November 13, 2019

Big thanks from our team! :)

January 31, 2019

It is very easy to install and works great, I have been using it for a few days and I think I'll keep it for definitely.

RADIADORES DEYAC
Mexico
About 1 year using the app
November 4, 2015

Great app! a must have in every-eCommerce store.

Sovaj
United States
About 1 year using the app
July 7, 2023

I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.

Kander & King
Canada
About 1 year using the app
October 24, 2023

Molto intuitivo da usare e una bella interfaccia grafica

Misterstep
Italy
About 1 year using the app
TIDIO LLC replied October 26, 2023

Thank you for the review! Your positive feedback motivates us to keep up the good work :)

Edited March 19, 2020

This is a really great app. The free plan is very customizable and is a great addition to my website. The design is very clean, professional and easy to use. Their customer service chat is fast and helpful.

Evening Primrose
United States
About 1 year using the app
TIDIO LLC replied March 26, 2020

Thank you so much for your review. Happy to have you with us in these times. :)

June 29, 2020

Well developed app and amazing design. It helped us reach our customers immediately and reply to their demands and requests efficiently.

Monodrop
Estonia
About 1 year using the app
TIDIO LLC replied June 30, 2020

Thank you so much! This is exactly what we strive to do, make communication between you and your customer as easy as it gets :)

June 24, 2019

I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.

VIZILOK
United States
About 1 year using the app
TIDIO LLC replied July 10, 2019

Thank you so much! :)

August 24, 2021

Fantastic app. Adds a lot of value for your customer service + Their support staff is quick and really helpful!

United-Doggos
Netherlands
About 1 year using the app
TIDIO LLC replied August 24, 2021

We really appreciate your review! Thanks a lot for the kind words :) Feel free to always reach out for help