Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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Tidio Chat is seriously cheap and fantastic! there are currently a few bugs but the development team are very active and rolling out fixes very quickly. This is also the best looking chat service available on the Shopify market
Also, to further note these guys are very responsive, if you raise an issue they will respond within the day and provide you an ETA on a fix or a temporary solution.
They are an amazing team and I am keen to see what else they delivery, fantastic product A+++
Amazing support staff. Kamil was a pleasure to work with and he was patient with me while he fixed my issues. Highly recommended.
the best app ever for customer support it helped us boost our clients and our sales so much, thank you so much for this cool feature.
Thank you!
I'm currently on the free plan. This app is great, it's easy to set up, and I love that I can use it to interact with my customers via the app on my iPhone. It's a must!
Really great App and very easy to use. Customer support is brilliant. I am so happy to have live chat on my Shopify store.
Hi there! Thank you very much for taking the time to leave your kind review :) It's great to hear that you like our app, and find the Support Team helpful. We'll do our best to keep this up! Chris
So far this app goes beyond our expectations. We´re really happy working with it. It´s a jewel. And we´re also very impressed by Tidio´s support team, all questions are answered fast and these guys are very friendly and professional. It is not that we have stumbled across any trouble with the app, just base knowledge general questions and these guys have been there to assist us and help us with everything we have needed. So far, great app.
I love Tidio Chat. I use it on two different stores, and couldn't be happier with the product, customizable features, and the customer service of the staff running the app.
I do however have a request that there be an integration made between Tidio and Slack. That would be amazing, seriously!
Must have for any shop owner. Giving you the ability to help customers in real time can make a huge difference in their satisfaction. 5/5
I believe I use this app more than any other. It is very easy to use and if there is a problem they have been quick to respond.
Thank you so much for the kind words and the great review!
Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.
Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)