Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
Refine
-
By rating
Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.
Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!
Incredible functionality, using tidio on two sites, but I can get messages from both sites in the tidio back office. Integration with email and Facebook messaging is phenomenal! Support is awesome! Thank you!
Easy to use, well priced too.
Great app. Really helping me connect with my customers and I have seen a definite increase in bookings due to Tidio!
Tidio is really easy to install and has many options (even the free version).
Would be nice if you could integrate whats'app or an existing app with it so I don't have to open the app all the time. But no complaints here, because I'm using the free version :)
Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended
Hi there! Thank you very much for your kind review :) It really helps us to stay motivated and keep improving Tidio every day. Let us know if there's anything else we can help you with. Chris
I love this application, one of the best I have ever had, I had just had a problem and the help from the customer service has been incredible, Martin has helped me at all times and everything was super easy! Very happy
Thank you so much for the love and support! I will extend your kind words to Martin :)
Only just started using it this week. Mike on the support team was very helpful answering my questions
It was a pleasure helping you with your queries! Should you need further support you know how to reach us! Enjoy using Tidio!
We use this at www.attacoin.com. It's not only a great support tool, but has helped us close many sales that we would otherwise lose. Nice!!
Tidio is by far the best LiveChat, Ticketing system we have ever used. We tried Gorgias and it lacked the fundamentals. Tidios support is amazing, their platform is so reliable, we are more than happy!
Thank you so much for sharing this positive review. We are delighted to hear that you had a positive experience with us at Tidio! Our team is committed to providing high-quality customer service :)