Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

September 25, 2019

Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!

morugacacao
Germany
About 1 year using the app
TIDIO LLC replied October 21, 2019

Amazing review. Thank you so much. :)

December 7, 2022

With Tidio is an excellent way to attract, engage, and convert our clients with a easy chatbot builder.

COL Mellow for Pets
Colombia
About 1 year using the app
TIDIO LLC replied December 9, 2022

Hi there! Thank you so much for the kind review :) It's great to hear that Tidio supports your business on so many levels. Chris

July 25, 2016

Tidio is a great way to instantly connect with customers. We use it every day!

Westek 2
United States
About 1 year using the app
May 30, 2023

Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.

WheelWiz
Canada
About 1 year using the app
TIDIO LLC replied May 31, 2023

Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!

August 18, 2017

Incredible functionality, using tidio on two sites, but I can get messages from both sites in the tidio back office. Integration with email and Facebook messaging is phenomenal! Support is awesome! Thank you!

Yunnansourcingus
United States
About 1 year using the app
January 15, 2017

Easy to use, well priced too.

Civilisedaddict
Australia
About 1 year using the app
February 12, 2016

Great app. Really helping me connect with my customers and I have seen a definite increase in bookings due to Tidio!

Bluebird Booth
United Kingdom
About 1 year using the app
June 15, 2022

Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended

Books Beyond Borders
Singapore
About 1 year using the app
TIDIO LLC replied June 15, 2022

Hi there! Thank you very much for your kind review :) It really helps us to stay motivated and keep improving Tidio every day. Let us know if there's anything else we can help you with. Chris

November 14, 2020

Tidio is really easy to install and has many options (even the free version).
Would be nice if you could integrate whats'app or an existing app with it so I don't have to open the app all the time. But no complaints here, because I'm using the free version :)

knol&kool
Belgium
About 1 year using the app
July 30, 2021

I love this application, one of the best I have ever had, I had just had a problem and the help from the customer service has been incredible, Martin has helped me at all times and everything was super easy! Very happy

CONSTVNCY ™ STORE
Spain
About 1 year using the app
TIDIO LLC replied August 2, 2021

Thank you so much for the love and support! I will extend your kind words to Martin :)