Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

January 6, 2017

Awesome app! and the free version is enough for small businesses in the beginning. Great features. Looks nice, works well!

Gamer Nation
Sweden
About 1 year using the app
March 4, 2021

Estoy emocionado por tener un chat en mi página de Shopify, ya que a través de ella, me conectaré con mis clientes y podré tener una comunicación más rápida y fluida. Gracias.

Probióticos para la Vida
Mexico
About 1 year using the app
TIDIO LLC replied March 4, 2021

Thank you so much for using Tidio and the great review! :)

July 30, 2021

Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.

Glow Proteins
Australia
About 1 year using the app
TIDIO LLC replied August 2, 2021

Glad we can be of assistance to you. We're for you, in case you may have any questions :)

November 24, 2022

Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.

Superstacy UK
United Kingdom
About 1 year using the app
TIDIO LLC replied November 24, 2022

Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.

October 3, 2018

This app is impressive, many features and easy to understand.
I recommand it and for his support team, always at your service.
Keep going to have more news features!

Sneakers Haute Couture
France
About 1 year using the app
March 25, 2016

Got the app up and running quickly. Easy to turn on and off depending if I am available to chat.

Needlezone
United States
About 1 year using the app
February 20, 2020

awesome app. have used in the past others but none came close to this one, all the features and support is just best.

UleiCBD.ro
Romania
About 1 year using the app
May 24, 2016

Great app, followed up by the most important? Great customer service, polite, helpful and great communication, they go the extra mile,well done guys, very refreshing!!

House Of The Dragonfly
Australia
About 1 year using the app
July 1, 2021

the support Very Very helpful, also the app help me so much, very easy to use the chat bot professional, five stars from me

Time Of Replica
France
About 1 year using the app
TIDIO LLC replied July 2, 2021

Thank you for an awesome review! We're delighted to see that you've found Tidio easy to use - that's what we strive for.

Edited June 18, 2021

Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks

DogaSocks
United Kingdom
About 1 year using the app
TIDIO LLC replied June 17, 2021

Thank you so much for the review! We are really happy you enjoy the features we offer :)