Reviews (1,932)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

February 1, 2024

I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!

I Love Happy Cats
Belgium
7 days using the app
January 11, 2024

It's easy to use, has a beautiful structure and cross-platform integrations! I recommend!

Reino Moda
Brazil
6 months using the app
January 17, 2024

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Display Wizard
United Kingdom
7 months using the app
February 16, 2024

It's a platform that boost your sales and make you connect to your customers easily

Bams Deal
Nigeria
24 days using the app
January 26, 2024

great customer service, issues resolved fast

Rachel Riley UK
United Kingdom
Almost 4 years using the app
October 29, 2024

buena

EQUIPAMIENTOS TORRES OFF-ROAD
Chile
About 1 hour using the app
TIDIO LLC replied November 6, 2024

Thank you very much for leaving the review!

March 12, 2024

This conversational AI significantly simplifies my daily tasks, effectively filtering out unwarranted messages from spammers and persistent salespeople attempting to promote their products in my store. Beyond just streamlining communication, it enables me to engage with individuals only when necessary, sparing me from unnecessary conversations. Additionally, the chatbot is a highly proficient sales team member who excels in driving sales initiatives.

Wonders Emporium Pet Shop
United States
5 days using the app
TIDIO LLC replied March 13, 2024

Thank you!! We're thrilled to hear Lyro, our AI solution, is streamlining your communications and filtering unwanted messages. Your satisfaction is our top priority! This review means a lot to us!

Best, Olek - Tidio

January 26, 2024

great, i will always choose this app

Themoonshine store
Nigeria
3 months using the app
June 24, 2024

Carlos helped me, great work! Very fast and easy communication!

Mr. Unbreakable
Germany
42 minutes using the app
TIDIO LLC replied June 26, 2024

Hi there, thank you so much for the review! I'll make sure to pass it to Carlos, he is a true gem!

February 13, 2024

Excellent App. its free for small businesses, UI and Ux is magestic.

Luluwags
Netherlands
About 1 month using the app
TIDIO LLC replied February 14, 2024

Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)