Reviews (821)

Overall rating
4.4
Counts per rating level
  • 84% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.

February 13, 2025

Amazing app and functionalities. It has a lot of features in one. You only need this app for everything

OllieBoo
Portugal
2 days using the app
TIDIO LLC replied February 25, 2025

Thank you for your amazing feedback!

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

October 8, 2024

A superb customer service team, very patient in helping me out with my issues.

FABÉLLE
China
8 months using the app
TIDIO LLC replied October 11, 2024

Hello there, your review truly made our day! :)

September 6, 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
United States
Over 1 year using the app
TIDIO LLC replied September 23, 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

September 11, 2024

Really effective support in my case with a very fast response time.

The Serene Cat
Switzerland
About 1 month using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!

August 5, 2024

Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.

Pro Tan®
United States
7 days using the app
TIDIO LLC replied August 8, 2024

Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.

October 2, 2024

Always a help. Thanks so much.

DUVET HOG
United Kingdom
About 4 years using the app
TIDIO LLC replied October 3, 2024

Thank you very much for your feedback!

Edited August 8, 2024

The customer service of tidio is so good.

HINOMI
Singapore
Over 1 year using the app
TIDIO LLC replied August 6, 2024

Hello there, thank you for this amazing review!

October 18, 2024

Very good.

The Vintage Compact Shop
United Kingdom
About 7 years using the app
Edited July 1, 2024

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!

Silicone Lovers | Realistic Sex Dolls
United Kingdom
Over 5 years using the app
TIDIO LLC replied March 12, 2019

Thank you so much! We're really happy you're with us! Best of luck from our team. :)