Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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Tidio is a great app for creating bots and the support team is phenomenal. They respond quickly, accurately and can solve problems efficiently. Thank you for creating such a valuable app that could be a well needed asset to any site. The support is phenomenal!
Thank you very much for such kind words -- it truly made our day to know you're satisfied with both -- the product and support received.
This app is a great tool to talk directly with your customers and really opens up the support line for them. would like to see the individual operators be open within the plan price and not have to pay extra for each operator
Hey there!
Thank you so much for your feedback.
We are happy to hear that Tidio is helping to enhance your Customer Support experience!
Your feedback means a lot to us, and we'd love to learn more about your needs. Please reach out at support@tidio.net so we can assist you further.
Customer support here is so easy and fast. They helped us switch from a Wordpress site to a Shopify and it was a bit complicated but the staff made it super easy to understand with screenshots and walked me through each step! They were so sweet and even gave us a 10% off coupon! Highly Recommend.
If you have any doubts about using the app, as I did, just contact support and everything will be resolved. The app is great once AI Chatbots are optimized.
They respond very quickly and helped me with all my questions. Great company, amazing service! I would recommend it for everyone who is looking for an excellent chatbot
great app
Thank you very much for your feedback!
Carlos helped me, great work! Very fast and easy communication!
Hi there, thank you so much for the review! I'll make sure to pass it to Carlos, he is a true gem!
Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand
Running a business with Tidio is like being in the year 2033, a decade ahead of competitors. The more I explore, the more impressed I am. Firstly, the developers aren't solely motivated by money, offering a chance to use the product for free with fully operational key features. The AI chat, dashboard, and email marketing are intuitive and brilliantly designed. The UI/UX is incredible and stylish. I planned to wait before writing this review, but I couldn't resist. You must try it for yourself. Highly recommended!
I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet!
Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!