Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
Refine
-
By rating
This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!
It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.
Thank you so much for the review! Please get in touch with me directly at j.leszczynski@tidio.net so we can discuss the possible refund options for you. :)
Even the basic version is extremely useful. Very satisfied.
Sehr hilfreich. Funktioniert 1a. Keine Bugs, keine Fehler & Conversion Rate ist angestiegen. Sehr zu empfehlen!
Thank you so much for your perfect review! We are really glad that Tidio is proving to be useful for you!
Great App! We are able to answer questions that our visitors might have and turn them into customers! Tidio Support is also great to work with, they resolve our issues in a very timely manner. Recommended for any business.
I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.
Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!
really happy for Tidio's customer service. Very professional and helpful. They always reply my message immediately, and solve my problem. Thanks Tidio team, i will always support.
Thank you so much, it was a pleasure to chat with you on our support chat. :)
They are the best. Always super friendly, fast and high quality support.
It works great. Beautiful interface design and easy to use. Thank you!
Great App that helps boost leads and sales. Make sure to set up the chatbots correctly. The support team is very helpful, if you get stuck just use the live chat to get help.
We are proud to be a part of your business! Thank you :)