Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!
Great app, followed up by the most important? Great customer service, polite, helpful and great communication, they go the extra mile,well done guys, very refreshing!!
the support Very Very helpful, also the app help me so much, very easy to use the chat bot professional, five stars from me
Thank you for an awesome review! We're delighted to see that you've found Tidio easy to use - that's what we strive for.
Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks
Thank you so much for the review! We are really happy you enjoy the features we offer :)
It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.
Thank you so much for the review! Please get in touch with me directly at j.leszczynski@tidio.net so we can discuss the possible refund options for you. :)
Even the basic version is extremely useful. Very satisfied.
Sehr hilfreich. Funktioniert 1a. Keine Bugs, keine Fehler & Conversion Rate ist angestiegen. Sehr zu empfehlen!
Thank you so much for your perfect review! We are really glad that Tidio is proving to be useful for you!
Great App! We are able to answer questions that our visitors might have and turn them into customers! Tidio Support is also great to work with, they resolve our issues in a very timely manner. Recommended for any business.
I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.
Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!
really happy for Tidio's customer service. Very professional and helpful. They always reply my message immediately, and solve my problem. Thanks Tidio team, i will always support.
Thank you so much, it was a pleasure to chat with you on our support chat. :)