Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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SO on one hand the app is perfect in the sense of style, you can fully customize it and it integrates SOO easy into your website
Another aspect is it functions amazing and has tons of different features that become more useful the bigger your business gets
Don't even get me started on their customer service they help not only with their app but practically anything else you want
YES I highly highly recommend getting this app!
Thank you for your review! :)
Received great support, very fast and knowledgeable. The chat app is good and keeps customers happy.
Hello!
Thanks for your great review, we are really happy to read we have been able to help your visitors engage with your website, that's definitely what we are aiming for. :)
Oscar is most helpful! They are always on standby and their customer service is fantastic. They answer all of my questions, they jump through all the hoops I set up too haha. Will keep this app forever, it's amazing!
I love this, I love this, I love this. Can't believe things can go this smoothly and app developer can think so much ahead. All my wishes (including full translation) fulfilled before even mentioning them. Can't live without this.
We've been using the free app for a couple of months, no problems, works great!
Awesome app! We love it at normareed.ca, especially being a dress store where our customers have many questions on fabrics, fitting, etc. great to be there for them live!
Great App! Their customer support team works with you, and it is very easy to use. Bots gives you a lot of control. Definitely recommend,
Thank you for the recommendation! :)
This App is really good and super quick, the best one out there. Great features and user friendly on both sides.
Thank you so much for your review!
We used to use another live chat and our customers have fed back that they much prefer this app. We've also added it to our facebook page. Simple clean - get it!
Love the app. Was a bit confusing to figure out at first but really nice features once I did. Love that you can add a large photo to the chat's welcome background. Facebook Messenger messages from your FB business page appear within the same tidio account admin panel to manage them in the same place. It is important to know that if you are not logged into your tidio account on the website or the mobile app, your offline message will appear even if it is not during your Do Not Disturb hours. Keep logged into your tidio account on web or mobile and you won't have a problem.
Thank you for your review and for the tip for our users! :) Cheers!