Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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This App is really good and super quick, the best one out there. Great features and user friendly on both sides.
Thank you so much for your review!
We used to use another live chat and our customers have fed back that they much prefer this app. We've also added it to our facebook page. Simple clean - get it!
great app and great customer support! I really liked and advise everyone who want an advanced chatsystem on their website
Thank you very much for a wonderful review! We are doing our best to provide great tool and customer service as well!
Love the app. Was a bit confusing to figure out at first but really nice features once I did. Love that you can add a large photo to the chat's welcome background. Facebook Messenger messages from your FB business page appear within the same tidio account admin panel to manage them in the same place. It is important to know that if you are not logged into your tidio account on the website or the mobile app, your offline message will appear even if it is not during your Do Not Disturb hours. Keep logged into your tidio account on web or mobile and you won't have a problem.
Thank you for your review and for the tip for our users! :) Cheers!
Me gusta mucho esta app. El servicio al cliente es genial y me ayudo a solucionar problemas de instalación. Espero que me ayude a aumentar mis ventas. Gracias!
Thanks a lot for the five-star review and for taking the time to submit it! And we're absolutely sure your sales will now increase. :)
I started using the app today, so far everything is very usefull, easy to use and everything looks appealing.
Thank you for the review! I can see that we have Slovene available on our list of Settings> Live Chat> Appearance> Multilianguage :)
Please let me know if you did not find it. You can reach me directly at jan@tidio.net
What can I say, installed the app, set it up and within the first 24 hours we had almost £2000 in sales resulting from the live chat. Worth every penny, first impressions a superb app!!
Wow, that's amazing! We're really proud Tidio has helped you achieve this.
Great customer service. They will replay and help you with anything, even with the most complicated things. I am using in a while this app , and its great
Hi there! Thank you very much for your kind review, and we're happy to hear that you like our app:) It keeps us motivated to constantly improve Tidio for you! Let us know if you have any questions or ideas.
This app has been extremely easy to use, not only for myself but my customers. I love the option to be able to use it on the computer as well as through the app. That makes it very easily accessible in the office or on the go. There have been a couple of times I had questions about a unique situation, and the customer service reps were VERY helpful. I highly recommend Tidio!
It is always a pleasure to help! Thank you for the great review and the 5 stars :)
Defaulted to paid plan. Lucky I saw it and downgraded myself to free. I wonder if I am going to get charged if I didn't see it.
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Update:
I was not charged. Olek Potrykus from customer service contacted me through email and after several round of replies I understood that they do not have anything like a defaulted to a paid plan (though I saw it in the app. If I ever see it again I'll probably show it) and there will be a screen that gives the user a choice to continue on the paid plan or continue as basic.
So in the end, everything is as normal! Thank you Olek!