Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

July 28, 2021

Great app and good customer service! I have been using tidio for years now and I have always found myself very well

Ecom24H
Italy
10 months using the app
TIDIO LLC replied July 29, 2021

Thank you so much for your review! :)

October 15, 2021

Jakub helped me when I had a problem. Very good app and assistance. Fast response when you have any doubt.

Producto SOLIDO
Spain
10 months using the app
TIDIO LLC replied October 15, 2021

Thank you for the 5 stars, I will forward your kind words to Jakub :)

June 14, 2021

Having used this app for a couple of months, I can say that this app is SUPER helpful to my store. Not only is the app great, but the Tidio team of developers is also super friendly and helpful. Highly recommend it for anyone who wants more engagement in their stores.

Bright Home Living
United States
10 months using the app
TIDIO LLC replied June 15, 2021

Thank you so much for the kind words and 5 stars! :)

Edited October 18, 2018

Amazing app and great live support! this app makes your website damn good! love it! highly recommend it!!!!!!

Auto Case
United States
10 months using the app
May 5, 2016

Best live chat out there by far, super easy to integrate!
Handles multiples operators like a charm, still on the trial mode but will definitely be opting in once our trial expires.

Talk to us live: www.kabibottle.com

Kabi Bottle
Australia
10 months using the app
January 11, 2019

Love the app! Great Customer support and lots of customization . The bot features are Great. I reached out to the team and there support was top notch.

Nectar Drops
Canada
10 months using the app
May 22, 2016

Nice app, easy to set up and use. Nice designs and features. Good app for a start up.

Sedecia
United Kingdom
10 months using the app
November 24, 2016

Easy integration, looks great on site and customer service is excellent. Give this app a try!

K9 Nutra
United States
10 months using the app
September 27, 2022

Jakub was very helpful. I am a new Shopify website person, and still learning about how to operate my website. Jakub gave me the links to look at, and helped me through the process. Thumbs up!!!!

muskratdesigns
United States
10 months using the app
TIDIO LLC replied September 27, 2022

Hello!

Thank you so much for the great review, we are really happy to read that Jakub was able to help you in such a great way, please remember we are always here for you!

-Daniel

October 31, 2019

Rafa spent the past hour and a half walking me through this app. couldn't be more pleased. LOVE this app and the customer service!!! :)

Wag The Nub
United States
10 months using the app
TIDIO LLC replied November 13, 2019

Thank you so much! Cheers from Rafal :D