Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Rafa spent the past hour and a half walking me through this app. couldn't be more pleased. LOVE this app and the customer service!!! :)
Thank you so much! Cheers from Rafal :D
Brilliant Customer Service, the problem was resolved in minutes. Was a pleasant experience with a lovely man.
Thank you very much for the review! We're thrilled to hear about your positive experience with our Support!
App works well. Really good intergration to ensure easy to use and have on hand to respond to customers. I actually had an issue with my speed score, thought I'd speak to Tidio thinking it might be the widget (it wasn't) but a guy called Martin on their chat did a full test on our site and gave me a breakdown of what's slowing us down! Really insightful and over and above what I would have expected!
Ah, yes, Martin is an absolute gem! :) Thank you so much for taking the time to submit the review, we really appreciate it!
Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.
Amazing - thank you for using our app on all 3 of your websites!
Great features! Awesome backend panel, and super fast support. Would be awesome if there was an integrated translation feature for chats. Something that could auto translate from customer to support agent and vice versa. I would literally just hand you all my money.
Thank you so much for the thoughtful review and the valuable suggestion :)
new to the app and received help right away. useful, easy to use and efficient in communicating with customers
Thanks! Cheers from our team! :)
By far the must have app for your store. NO CODING. I can chat to my customers and view where they are through my android app on my phone. Apps are available for all platforms. Very easy to use and customize. HIGHLY RECOMMEND!
quick response to an issue and promptly fixed without having to lift a finger, thanks for the support guys!
I love this app so much. The smart way to talk with customers. Few video lessons + live chat with the support team, and I have a beautiful and helpful chatbot)))
Hi there!Thank you so much for the positive opinion:)It's great to hear that you love Tidio so far. We'll do our best to keep it that way! Chris
awesome app, just too good.
excellent features, highly customizable.
good support and has lot of languages
Thank you very much for your kind review! It's great to know that you are enjoying Tidio so far :) We are working hard every day to keep this up!