Reviews (1,925)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

April 24, 2020

I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.

Homeware Pieces
United States
3 months using the app
Edited March 31, 2016

We installed this on our website http://OrganicoSuperFoods.Com and found it very easy to install and use.

Works on Google and mobile but doesn't appear to work on Firefox,
OrganicoSuperFoods likes this app.

Organicosuperfoods
United States
3 months using the app
October 26, 2017

This app is great. Customer service was very quick and very helpful, Honestly, i haven't received this kind of service in a long long time. Instant messaging and replies. Photos in the chat explaining how to solve the problem.

Great Job!

Rays High
Israel
3 months using the app
November 26, 2016

Cool idea, but seems a bit buggy, should be an awesome app when they fix the bugs though.

Nubanana
United States
2 months using the app
November 11, 2021

good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks

budsandears
France
2 months using the app
TIDIO LLC replied November 12, 2021

Thank you very much for the review :)

May 26, 2016

Tido chat works well and their support team is quick!

Dermagic Skin Care
United States
2 months using the app
June 6, 2016

This is a very good, interactive app. I love all the features on it.

Dci Edustore
United Kingdom
2 months using the app
March 5, 2016

Great app. I love that you can view what the person is typing before they send it

Secure Place
Canada
2 months using the app
October 23, 2016

Its a beautiful design chat widget. Totally love it. The best part is the reasonable and affordable pricing. Good show so far.

Shop Basilapparel Com
India
2 months using the app
March 18, 2022

Great! Easy to set up. Can provide more on-brand messaging to work with store theme for product roadmap.

Birthing In New .Earth
United States
About 2 months using the app
TIDIO LLC replied March 18, 2022

Thank you for your review! We will discuss your feedback with our product team and hopefully become a five-star app for your needs! :)