Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

Edited December 7, 2021

Been using for 24 hours and I've gotten more leads than anything else I've used so far. One big suggestion is to filter our bot traffic though - I see way more "visitors" to my site using Tidio than both google and shopify ever show. Also love that I can easily chat with customers. I've had quite a few conversations that would have probably just been customers who left the site before I installed the app.

Crane & Home
United States
4 months using the app
TIDIO LLC replied December 8, 2021

Thank you so much for the review! The discrepancies can actually be caused by different tracking methods used in Tidio and other services, but we can assure you that each customer you see on your visitor's list currently has your website opened in a tab. Once again thank you for the feedback!

April 24, 2020

I used this app on my website to effectively communicate with customers re orders and product enquiry. I am very pleased with the overall performance.

Homeware Pieces
United States
3 months using the app
Edited March 31, 2016

We installed this on our website http://OrganicoSuperFoods.Com and found it very easy to install and use.

Works on Google and mobile but doesn't appear to work on Firefox,
OrganicoSuperFoods likes this app.

Organicosuperfoods
United States
3 months using the app
October 26, 2017

This app is great. Customer service was very quick and very helpful, Honestly, i haven't received this kind of service in a long long time. Instant messaging and replies. Photos in the chat explaining how to solve the problem.

Great Job!

Rays High
Israel
3 months using the app
November 26, 2016

Cool idea, but seems a bit buggy, should be an awesome app when they fix the bugs though.

Nubanana
United States
2 months using the app
November 11, 2021

good fresh and ok to use; we will see after one month use how ti is; but now we can say anything so thks

budsandears
France
2 months using the app
TIDIO LLC replied November 12, 2021

Thank you very much for the review :)

May 26, 2016

Tido chat works well and their support team is quick!

Dermagic Skin Care
United States
2 months using the app
June 6, 2016

This is a very good, interactive app. I love all the features on it.

Dci Edustore
United Kingdom
2 months using the app
March 5, 2016

Great app. I love that you can view what the person is typing before they send it

Secure Place
Canada
2 months using the app
October 23, 2016

Its a beautiful design chat widget. Totally love it. The best part is the reasonable and affordable pricing. Good show so far.

Shop Basilapparel Com
India
2 months using the app