Reviews (1,869)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

June 28, 2023

Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.

Clockwork Cabinet
Belgium
About 2 months using the app
December 23, 2023

this app is the greatest support app i have ever used. thanks Tidio. great app!

World Cleaning Group Inc.
Canada
3 months using the app
August 9, 2023

Efficient and effective. This service was very helpful and got me the answer I needed right away! Great job.

Gussi
United States
9 months using the app
TIDIO LLC replied August 11, 2023

Thanks so much for sharing your experience with us. We are glad to hear you like using Tidio and you know you can always count on us to help!

September 13, 2023

I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.

WunderSwag
United States
About 1 year using the app
TIDIO LLC replied September 14, 2023

We appreciate your feedback and are delighted to know you enjoyed Tidio so far!

August 22, 2023

I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.

SlipDoctors
United Kingdom
8 months using the app
TIDIO LLC replied September 7, 2023

We are so glad that you chose Tidio again! We will do our best to provide a great experience for you.

August 31, 2023

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Heaven's Harvest Store
United States
About 2 months using the app
August 18, 2023

Great little addition to our business. Very easy to setup. The customer support is pretty awesome. Easy to use interface and setup. No complaints over here,

[ SMZK ]
Australia
5 months using the app
TIDIO LLC replied September 7, 2023

Thank you for sharing a review of your recent experience. Our support team is committed to providing high-quality customer service, and we’re thrilled to hear that we are doing a good job!

June 24, 2024

Carlos helped me, great work! Very fast and easy communication!

Mr. Unbreakable
Germany
February 15, 2024

Top App!

STEPZ
Switzerland
2 months using the app
TIDIO LLC replied February 16, 2024

Thank you, we appreciate your review!

July 5, 2023

The customer service was very warm and patient. Even though my English was not very good, they always helped me solve the problem.

KECHENFS
China
8 months using the app