Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

July 16, 2014

Must have for any shop owner. Giving you the ability to help customers in real time can make a huge difference in their satisfaction. 5/5

Band-Brand - Custom Band Merch - Buy & Sell Direct
Canada
About 1 year using the app
Edited May 12, 2015

Check out by your self the magic tidio chat can do. great app and highly recomanded.

El gusto canario ∞
Spain
9 months using the app
January 11, 2024

great to work with

Direct Bargain Warehouse Western Australia ABN 72 062 154 170
Australia
About 23 hours using the app
Edited December 20, 2014

One reason to buy products from a relatively small company is the individualized customer service. You MATTER to them. This is exactly what Tidio team provided. I had an issue with an app, they followed up right away and kept in constant contact. I mean, it was INCREDIBLE. They will be winners in my book for sure. Thank you very much for your commitment to excellence.

Aksarben Wireless
United States
9 months using the app
July 18, 2014

One click install, basic options and easy to configure.

Looking forward to the development of this service and upcoming features.

Rugged Men's Bags
United States
8 months using the app
December 1, 2023

They respond very quickly and helped me with all my questions. Great company, amazing service! I would recommend it for everyone who is looking for an excellent chatbot

Maxi Miners
Czechia
4 months using the app
December 1, 2023

Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand

Furniture Royalty
United States
4 months using the app
June 15, 2024

good

Rose Boutique
United Arab Emirates
TIDIO LLC replied June 16, 2024

Thanks a lot for the nice review :)

June 14, 2024

After starting the trial, Tidio has been very helpful and welcoming.

Great first experience!

Fit Piggy
Netherlands
TIDIO LLC replied June 15, 2024

Thanks a lot for the amazing review! We're thrilled to hear that you're satisfied with Tidio :)

July 21, 2014

Just so easy ! , Fantastic app !

The Harris Tweed Store
United Kingdom
5 months using the app