Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

May 27, 2024

genial , me encanta

Mobility-Vida
Spain
About 1 month using the app
TIDIO LLC replied June 4, 2024

Hi there, thanks a lot for such kind words!

July 7, 2024

es muy eficiente.

ExclusivariaShop
Colombia
4 months using the app
TIDIO LLC replied July 9, 2024

Hello there! We're thrilled with your review, thank you!

July 10, 2024

Carlos the goat frfr

Drop Dept
United States
About 1 month using the app
TIDIO LLC replied July 12, 2024

Thanks for your review! I'll make sure to pass your feedback to Carlos :)))

July 1, 2024

top

Koldwind
Belgium
About 1 month using the app
TIDIO LLC replied July 3, 2024

Hello there, thanks so much for the amazing review:)

Edited August 1, 2016

Tidio has been a great help in servicing our customers in real time. Very easy to set up and a snap to use. Our customers have clearly been happy having support just a click away!

Generalknot
United States
Over 6 years using the app
February 28, 2024

Servicio rápido y resolutivo

THE-ARE
Spain
Over 6 years using the app
October 10, 2018

We have used this app for a few days now and the support has been amazing! Very quick to respond and willing to help with any questions you may have. Highly recommend!

This app is also great when chatting with customers and staying connected to your business.

Rocky Point Tile - Glass and Mosaic Tile Store
Canada
Over 6 years using the app
April 3, 2016

We have used it for a year now highly recommended and updates regularly!!

Insect Frame Uk
United Kingdom
About 6 years using the app
June 27, 2018

Easy to use and great support team!

Proven Industries
United States
Over 5 years using the app
Edited July 1, 2024

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!

Silicone Lovers | Realistic Sex Dolls
United Kingdom
Over 5 years using the app
TIDIO LLC replied March 12, 2019

Thank you so much! We're really happy you're with us! Best of luck from our team. :)