Reviews (1,908)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service and boosting sales conversions through its live chat and AI chatbots. They appreciate the intuitive design, easy setup, and multi-channel integration including Facebook and Instagram. The free version is praised for its comprehensive features, suitable for businesses at various stages. Customer support is also consistently commended for being responsive and effective, enhancing user experience and app functionality.

April 23, 2024

very great app

boooro
Pakistan
About 1 month using the app
January 17, 2024

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Display Wizard
United Kingdom
7 months using the app
October 12, 2023

Best chatbot I have used. For someone who is unemployed, this has helped me a lot.

Elgin Tarot Resolutions
United States
About 1 month using the app
January 26, 2024

great customer service, issues resolved fast

Rachel Riley UK
United Kingdom
Almost 4 years using the app
February 13, 2024

Excellent App. its free for small businesses, UI and Ux is magestic.

Luluwags
Netherlands
About 1 month using the app
TIDIO LLC replied February 14, 2024

Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)

January 26, 2024

great, i will always choose this app

Themoonshine store
Nigeria
3 months using the app
April 2, 2024

Very good! I'm satisfied with Lyro, the AI bot :)

TheDogIssue
Austria
3 months using the app
TIDIO LLC replied April 9, 2024

Thank you for the positive feedback! we're thrilled to hear that you're satisfied with Lyro, it means a lot to us.

March 1, 2024

Tidio has top-notch customer service themself! They truly walk the talk, fantastic addition to any website!

Paw-Some Pup
United States
About 2 months using the app
October 12, 2023

The customer support is amazing, especially Carlos! The app is also great. Very proffesional!

Kalles Jul
Sweden
4 months using the app
February 21, 2024

Very happy with Tidio, still to explore it to it's fullest. So far so good.

ASHA SHENOY FINE ART
India
22 days using the app