Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

Edited October 15, 2021

Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!

Oceansrespect 🌊🌍🌱
France
9 months using the app
TIDIO LLC replied October 15, 2021

Thank you so much for your amazing review! We really appreciate it :)

March 1, 2019

Ich habe den Chat hier in Shopify und auf meiner Webseite erstellt. Das war ein wenig kompliziert, da ich zwei Accounts begonnen hatte ( TIPP: zuerst den Shopify Account registrieren und dann das Skript in die Website einfügen).

Aber es wurde mir via Live Chat sofort geholfen!!! Tolles Beispiel, wie der Chat funktioniert! Ich denke, dass ich noch viel Spaß mit dem Live Chat haben werde :)

digitalworld Academy OG
Austria
9 months using the app
March 1, 2018

Awesome service, it is a must have for all online businesses!

Birminghamjewelry
United States
9 months using the app
December 6, 2019

Easy to install, with no problems. I tested it out and it worked great! It was very easy to understand the interface, and easy to create bots for answering basic questions. Exactly what I needed, an all-around great app.

Retro Java
United States
9 months using the app
TIDIO LLC replied January 9, 2020

Thank you so much for your review!

August 3, 2021

It is a great app, the chatbot functionality is excellent! It has much more utility than the standard shopify functionality.

Exact Art
United Kingdom
9 months using the app
TIDIO LLC replied August 3, 2021

Thank you so much for the kind words :)

December 15, 2020

I have increased my sales because of this app. It makes my website more welcoming when a customer knows they can chat with the company.

mountain goat metal
Canada
9 months using the app
TIDIO LLC replied December 15, 2020

We are very glad that our service helped your business increase sales! :)

July 12, 2021

Easy to setup, easy to use. The interface to create your own chatbot is really cool and user friendly! I immediately was able to use this to chat with some customers and add additional items they were looking for without leaving my website, keeping them engaged. First day the app paid for itself.

Villain Gaming
United States
9 months using the app
TIDIO LLC replied July 13, 2021

Thank you so much for the 5 stars. We appreciate your kind words :)

June 28, 2017

I have loved it so far honestly.

Grip6
United States
9 months using the app
August 15, 2022

j'ai utilisé cette application et c'est une appli magnifique je l'aime vraiment beaucoup je recommande très vivement

Astonox
France
9 months using the app
TIDIO LLC replied August 15, 2022

Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app so far. Let us know in case you need any guidance! Chris

August 17, 2016

great app! keep up the good work

Euro Bath
United States
9 months using the app