Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Fantastic app, cant ask for better 5*****
This app is fantastic. Some of our costumers do not use Facebook or Watsup, for some strange reason, and Tidio is hands off the best solution for live chat communication with them.
Also the costumer support is surprisingly attentive and helpful (talking to you Olek). And the bot making process is quit enjoyable.
I'm really sorry to hear that - this issue is caused by two chats being installed at the same time. One comes from our plugin on Shopify, while the other was installed manually using a JavaScript code. We should be able to fix this for you within a few minutes. Olek - Tidio.
Really great App. Easy to set up and easy to use. I like that I get noticed when a user is entering the site and I can even follow which pages he is checking.
Glad you like Tidio! We do our best to be a great addition to your business :)
This app is a great addition to my business & customer service is super efficient & goes above and beyond!
Thank you for the perfect score and the great feedback! It means a lot!
App with great potential. Easy install and low learning curve.
Love this app very easy to use, great interface. Support is 100%, i chatted till 10.30pm. The bot will save us loads of time.
Very impressed that I received a chat just 5 minutes after install and turn a "on the verge" unhappy customer, into a happy one with just a couple of pieces of info about their order.
Great support, user-friendly and practical service. Easy to change branding, a premium service which you need to purchase, but overall very smooth to setup.
Thank you so much for your kind review! We are happy that you find our product easy to use and user friendly!
great app for live chat service and customer care
I give five star for the app and five star support
Thank you so much for the review! We really appreciate the kind words and the 5 stars
I needed to know how to remove the Tidio chat from my password page as I am yet to launch my business. Martin was super efficient in helping me out and within 30 seconds was able to navigate me to the right place to do so! What a great app!
Thank you so kindly for the lovely feedback you left. We're glad to hear Martin was able to help you with your request :) Should you need any additional help just let us know! :)