Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

October 21, 2016

Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.

Fourcowfarmmy
Malaysia
Over 5 years using the app
February 18, 2016

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

Dental Bliss
United States
Over 5 years using the app
August 16, 2016

Great addition to our website and it helps save sales by being able to answer questions our customers have.

Yourself Expression
United States
About 5 years using the app
September 24, 2019

Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio

Armour Supply Co.
Canada
About 5 years using the app
TIDIO LLC replied October 21, 2019

Wow, that's amazing, thank you! :)

March 25, 2016

I've been testing this app and looks really well done! I like the outlay and smooth flow of it. Definitely recommend it!

Clairvoyancy
United States
About 5 years using the app
August 17, 2022

Really great customer support when we needed to organize a new project. The agent was patient and kind :)

franny e
Canada
About 5 years using the app
TIDIO LLC replied August 18, 2022

Hi there! Thank you so much for the kind review :) It's great to here that your inquiry was resolved in a professional manner. Let us know in case you need anything else! Chris

Edited April 20, 2017

Great cusotmer service 24/7! Well done, Tildo team!
Love the easy to use app & design - works perfect with shopify template.

Our web-shop visitors love the chat option, helps us a lot to communicate with potential & current cusotmers.

www.aliceandwhite.com
Stockholm, Sweden

Aliceandwhitebeta
Sweden
About 5 years using the app
March 21, 2017

Great free app. Simple and customer support very good too. Thank you

Class Space
United Kingdom
Almost 5 years using the app
June 10, 2022

great support, great app, it's helping me a lot to get a connection with my customers through my website

NatureGlitz
Austria
Almost 5 years using the app
TIDIO LLC replied June 10, 2022

Thank you so much for the five stars, we hope you continue to enjoy the app, and our support team is always happy to assist you!

July 23, 2014

Loving it! With the help of this app and a couple of other smart apps available on Shopify my online business is looking very professional :) Thanks

www.mummyandmee.co.uk

Baby Hampers & New Baby Gift Sets - Mummy & Mee
United Kingdom
Over 4 years using the app