Reviews (1,869)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

October 23, 2023

It works how it should, and the service is great.

Maranos.de
Germany
Over 2 years using the app
TIDIO LLC replied October 24, 2023

Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!

August 1, 2023

great app and great customer support! I really liked and advise everyone who want an advanced chatsystem on their website

Humidia
Belgium
11 months using the app
TIDIO LLC replied August 11, 2023

Thank you very much for a wonderful review! We are doing our best to provide great tool and customer service as well!

December 30, 2023

It's been great and support really helped me.

DoctorSwitz
Bulgaria
11 days using the app
August 2, 2023

Quick, helpful responses. Great support! The app itself functions very well. When we needed assistance changing something, it was simple.

Buddy Patches
United States
8 months using the app
TIDIO LLC replied August 11, 2023

. Thank you so much for your kind words! We really appreciate your positive review and recommendation!

January 16, 2024

The best application when it comes to live chat.

ELITE FIREWORKS®
United States
2 days using the app
August 24, 2023

Awesome app, it works perfectly. It is very configurable and easy to use. It has an amazing support team who is always ready to help.

Kitty Dream World
Mauritius
4 months using the app
TIDIO LLC replied September 7, 2023

Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!

July 12, 2023

everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend

vivo Türkiye
Türkiye
Over 1 year using the app
September 8, 2023

Excellent app works seamlessly easy set up zero maintenance

LavenderWarehouse
United States
Almost 4 years using the app
TIDIO LLC replied September 9, 2023

Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.

August 16, 2023

Great App plus fast Customer Service, every store should have this even when you're doing retail, dropshipping, or wholesale!

Tentech Philippines
Philippines
2 months using the app
TIDIO LLC replied September 7, 2023

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

August 18, 2023

The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.

Craftchain
United States
Over 1 year using the app
TIDIO LLC replied September 7, 2023

We are honored by your wonderful review! Your feedback motivates us to continue providing exceptional service to all our customers.