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Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and excellent customer support. They find the live chat and chatbot features particularly useful, with the AI resolving a majority of issues swiftly. The customizable chatbot, free plan with detailed analytics, and easy setup are also appreciated. Merchants also value its ability to distribute coupon codes, boost sales, and provide multilingual support. It's seen as a reliable tool for building customer trust and increasing conversions.

October 12, 2023

Wirklich eine Super App und ein Perfektes Kunden Support das einzige was ich noch nicht machen konnte ist es auf deutsch zu stellen aber das ist halb so wichtig.

Mein Wanderbuddy
About 6 hours using the app
July 27, 2023

Brilliant Customer Service, the problem was resolved in minutes. Was a pleasant experience with a lovely man.

Dreams are Magic
United Kingdom
2 days using the app
TIDIO LLC replied August 11, 2023

Thank you very much for the review! We're thrilled to hear about your positive experience with our Support!

November 15, 2023

great experience

Power Drive Bikes
United Kingdom
About 1 hour using the app
TIDIO LLC replied November 16, 2023

Thank you so much for taking the time to leave us feedback!

May 31, 2023

Amazing App and very good support! I always get to chat with an expert when I have a question and they always answer me very fast. Gladly recommend!

Flamme en Rose
About 2 years using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your amazing feedback and for the recommendation! We're also very happy to read that our Customer Support Team has helped you. :) Should you need any assistance, you know where to find us!

September 7, 2023

great support team

Design Phantom
Saudi Arabia
3 days using the app
TIDIO LLC replied September 8, 2023

Thank you so much for your kind words and positive review of our app! We're thrilled to hear that you had a great experience, and we're especially grateful that you took the time to acknowledge our support team.

April 25, 2023

I can only sing praises about this amazing company. Always available and never had any issues with their service.

Claro Jewels
United Kingdom
Over 4 years using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your wonderful review! And thank you so much for your continuous support! We'll keep improving Tidio every single day!

June 8, 2023

not bad. but I can't receive messages instantly through your web now. and min 100 characters are difficult to attach. thank you.

Hong Kong SAR
5 months using the app
June 5, 2023

Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!

Over 1 year using the app
TIDIO LLC replied June 6, 2023

Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)

June 23, 2023

Exceptional customer service. Their knowledge and practice in designing and creating a business is top notch. This App is Excellent.

Fusion Sage
2 months using the app
March 9, 2023

Absolutely stunning support, a well working app. Sometimes the desktop variant goes a bit funky, but usually alright. Wish there was a bit more integrations, but those are nice-to-have, and I know hard to follow those mushroom-growing app landscape. I do not need premium features but decided to go for the (bit pricey, for me) starter version to support them. I do not want to switch, and one can be careless with money sometimes :)

Fancy But Functional
Almost 2 years using the app
TIDIO LLC replied April 6, 2023

Hi there! Thank you so much for your kind review :) We forwarded your feedback to the product team so thank you for sharing!