Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, intuitive interface, and high customization. It's praised for boosting conversions and sales through real-time customer service via live chat and chatbots. The AI chatbot is trainable and can filter unnecessary messages. The app offers a free plan, supports multiple languages, and integrates well with social media platforms. Merchants also value the mobile app for managing chats on-the-go and the frequent updates to functionalities.

October 23, 2023

It works how it should, and the service is great.

Maranos.de
Germany
Over 2 years using the app
TIDIO LLC replied October 24, 2023

Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!

March 24, 2015

INCREDIBLE. I signed up to the app and within 5 minutes I'd purchased the pro version... at only $10 per month.

The app is brilliant. It works seamlessly in my shopify store with just one line to integrate in the template.

As you interact with customers, you can fill in their details to profile them, so next time they are on the site you see their name rather than the anon name.

Well done guys - the app is fantastic!!

You Personalise.it
United Kingdom
4 months using the app
October 4, 2023

Very functional and user friendly live chat app with excellent customer support. Free plan is also very inclusive. High customization and easy to implement premium featuers as well.

Highly recommend.

THE RUG DISTRICT CA
Canada
Over 4 years using the app
November 22, 2023

Great app to use and support team is amazing and prompt on helping out!

Watch Idea
Croatia
5 months using the app
TIDIO LLC replied November 28, 2023

Thank you very much for the review, we appreciate it!

Edited November 12, 2014

Great App. Will be upgrading to the full version today. Very responsibly priced as well. Only complaint is that the app takes a few seconds to load.

Vapery District
Canada
3 months using the app
July 21, 2014

Excellent app!!! Will suggest it for all!!!

Guilty Shoes
United States
3 months using the app
October 6, 2023

I think this is one of the best apps on the market today. And although its price is high, it is worth every penny invested in it. Using this application, you won’t even have the thought of looking for something else, since it has almost everything you need. In addition, the guys are constantly improving it and adding new functionality. If you compare the version from 3 years ago with the current one, you will see how far we have come both in terms of adding functionality and in terms of improving what already worked well.

Tortuga Games
Georgia
Over 3 years using the app
September 22, 2023

Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.

Alignmed
United States
Over 4 years using the app
TIDIO LLC replied September 25, 2023

Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated!

November 27, 2023

Very easy to use, very good customer support (shoutout to Arek!)

HieHie
Netherlands
3 months using the app
Edited August 1, 2016

Tidio has been a great help in servicing our customers in real time. Very easy to set up and a snap to use. Our customers have clearly been happy having support just a click away!

Generalknot
United States
Over 6 years using the app