Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

January 11, 2024

It's easy to use, has a beautiful structure and cross-platform integrations! I recommend!

Reino Moda
Brazil
6 months using the app
Edited January 6, 2024

Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.

GoKarts USA®
United States
About 1 month using the app
February 16, 2024

It's a platform that boost your sales and make you connect to your customers easily

Bams Deal
Nigeria
24 days using the app
June 15, 2024

good

Rose Boutique
United Arab Emirates
6 days using the app
TIDIO LLC replied June 16, 2024

Thanks a lot for the nice review :)

January 17, 2024

Really useful live chat, plenty of features for the team to utilise and a solid support structure in place

Display Wizard
United Kingdom
7 months using the app
December 13, 2023

great app. Easy to use, great function and real time support. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be of benefit.

Seek & Ramble
Australia
8 months using the app
TIDIO LLC replied December 15, 2023

Thank you so much for taking the time to share your feedback and for your positive remarks about our app!

We are continuously working on enhancing our offerings and are actively exploring options to make our services more accessible.

We have reached out via email to learn more about your needs and help you :).

March 12, 2024

This conversational AI significantly simplifies my daily tasks, effectively filtering out unwarranted messages from spammers and persistent salespeople attempting to promote their products in my store. Beyond just streamlining communication, it enables me to engage with individuals only when necessary, sparing me from unnecessary conversations. Additionally, the chatbot is a highly proficient sales team member who excels in driving sales initiatives.

Wonders Emporium Pet Shop
United States
5 days using the app
TIDIO LLC replied March 13, 2024

Thank you!! We're thrilled to hear Lyro, our AI solution, is streamlining your communications and filtering unwanted messages. Your satisfaction is our top priority! This review means a lot to us!

Best, Olek - Tidio

January 26, 2024

great customer service, issues resolved fast

Rachel Riley UK
United Kingdom
Almost 4 years using the app
October 29, 2024

buena

EQUIPAMIENTOS TORRES OFF-ROAD
Chile
About 1 hour using the app
TIDIO LLC replied November 6, 2024

Thank you very much for leaving the review!

July 1, 2024

top

Koldwind
Belgium
About 1 month using the app
TIDIO LLC replied July 3, 2024

Hello there, thanks so much for the amazing review:)