Reviews (820)

Overall rating
4.4
Counts per rating level
  • 84% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-powered bots that automate responses, boosting efficiency and sales by handling repetitive customer inquiries. It features live chat, AI chatbots, custom workflows, and multi-channel support, all praised for being user-friendly and easy to set up. The customer support team is noted for their quick and efficient service. The app is valued for enhancing customer communication and improving website engagement.

March 16, 2025

ottimo

PetraCooperativaSocialeEts
Italy
About 1 hour using the app
TIDIO LLC replied March 21, 2025

Thank you for the review, it made our day :)

Edited January 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Unbreakable Man
South Africa
Over 4 years using the app
September 22, 2023

Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.

Alignmed
United States
Over 4 years using the app
TIDIO LLC replied September 25, 2023

Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated!

April 25, 2023

I can only sing praises about this amazing company. Always available and never had any issues with their service.

Claro Jewels
United Kingdom
Over 4 years using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your wonderful review! And thank you so much for your continuous support! We'll keep improving Tidio every single day!

June 28, 2018

Great Support! Reply instantly and very helpful.

Mowaan
Thailand
Over 4 years using the app
October 4, 2023

Very functional and user friendly live chat app with excellent customer support. Free plan is also very inclusive. High customization and easy to implement premium featuers as well.

Highly recommend.

THE RUG DISTRICT CA
Canada
Over 4 years using the app
September 12, 2022

We have been using this app for a few years now. Very user freindly and ut really helped in increasing conversions. Customer service is amazing as well.

Lusso Leather
Canada
About 4 years using the app
TIDIO LLC replied September 13, 2022

Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app so far. Your loyalty and support means a lot to us. Chris

June 29, 2023

very good app. The customer support is also great. You may try this. It is easy working with shopify

Blujellyfish
United States
Almost 4 years using the app
September 8, 2023

Excellent app works seamlessly easy set up zero maintenance

LavenderWarehouse
United States
Almost 4 years using the app
TIDIO LLC replied September 9, 2023

Thank you for your review! We're thrilled to hear that our app is working smoothly for you. Your positive feedback motivates us to keep delivering a top-notch experience.

January 26, 2024

great customer service, issues resolved fast

Rachel Riley UK
United Kingdom
Almost 4 years using the app