Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

December 2, 2020

Great app, it is very easy to setup and easy to use !
The mobile app is also great to check the chat while you're not in front of your computer.

Arithmetiq
France
7 months using the app
TIDIO LLC replied December 2, 2020

Thank you so much for the 5 stars :)

November 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Kaylaan LLC
United States
7 months using the app
TIDIO LLC replied November 30, 2020

Thank you so much for the kind words and the 5 stars review! :)

March 30, 2023

Best app ever

Drive Mate™
United States
7 months using the app
TIDIO LLC replied April 3, 2023

Hi there! Thank you so much for your kind feedback:)

April 22, 2017

Great app! Really helped me out with a sale yesterday!

Shop Runic
United Kingdom
7 months using the app
Edited February 10, 2016

Fabulous application especially monitoring all the enquiries through Android App. Above all installing & further integrating with my Shopify store is like a breeze which distinguish this with similar apps. Application works phenomenally well with my theme (PARALLAX) & I would recommend it to all the shop owners who are looking to maximize traffic on their site hence maximizing sales!

Hellotransit
India
7 months using the app
August 11, 2020

I love the app, because it is helping me to interract with customers and also improve sellings by sending emails from abundant carts!

Plamenna
Bulgaria
7 months using the app
TIDIO LLC replied August 11, 2020

Thank you so much for the 5stars! :)

October 28, 2020

Awesome app! Lets you seamlessly chat with customers. It has a great free plan as well that will definitely help connect with customers. :)

Halo Snap
United States
7 months using the app
TIDIO LLC replied October 28, 2020

Thank you so much for the kind words and the great review :)

July 30, 2021

Good ! Working very well ---------------------------------------------------------------------------

FeedBook
France
7 months using the app
TIDIO LLC replied August 2, 2021

Thank you for the kind words :)

November 8, 2021

one of the best apps i ever seen, its really good and very easy to work with it. it will help me to connect with my Costumers!

DEF YOURS
Germany
7 months using the app
TIDIO LLC replied November 8, 2021

Thank you so much for the kind words! :)

November 25, 2021

Great app for online customer chat! Super easy to use and they even have a mobile app. Also really efficient customer support. Must recommend for any shopify store.

Bradelis
Japan
7 months using the app
TIDIO LLC replied November 25, 2021

Thank you so much for such a positive review! We are glad that you find our app easy to use