Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

July 20, 2022

Fast and excellent service. No hassle! It was super easy to set up and to modify once in place and support couldn't be better.

Remote Work Store
United States
7 months using the app
TIDIO LLC replied July 21, 2022

Hey! Thank you for leaving this feedback, it will surely help others to choose Tidio! Really glad to hear that you found it easy to set up and that our Customer Support was able to help you! :)

January 16, 2017

Great addition to our site! Customer journey and interaction has been super since deploying Tidio!

Sunniva
United States
7 months using the app
June 8, 2016

The ease of use and installation is out of the world. I also like that you can track visitors on the site in real time. Love it.

Pretty Perfect Packages
United States
7 months using the app
July 22, 2020

I've have 10X my sales after installing the app and setting it up the right way. I can't wait to promote it to my clients and do the same.

HealthyBreeze
United States
7 months using the app
TIDIO LLC replied July 29, 2020

We are very glad we can help you in developing your business :)

Thank you so much for the 5 stars!

June 28, 2021

Easy to set up, use and navigate. Support is helpful - We had a problem that was fixed quickly by the team.

4WD Supply
Canada
7 months using the app
TIDIO LLC replied July 1, 2021

Thank you so much for the review! Glad we were able to help out :)

August 19, 2019

Really a fool proof app that anyone can use to increase conversions ,very easy to set up have direct live support if you have any problems , will definitely be upgrading my free plan shortly thanks guys great work

Kaydo Haswing Products
Australia
7 months using the app
October 24, 2018

Amazing apps. A must have for any website. Great interface, intuitive bot, friendly and fast support. Highly recommend to anyone. Definitely an A+.

JDStore Fashion
Mauritius
7 months using the app
September 7, 2020

Mi sembra davvero un'ottima app! E' un po' costosa, ma ne vale sicuramente la pena. Un modo davvero istantaneo di formare nuovi leads e ottenere maggiori risultati.

Artema Arredi
Italy
7 months using the app
TIDIO LLC replied September 9, 2020

Thank you so much for the 5stars :)

April 25, 2023

Fast response as always! Thanks a lot to their customer support team, any concerns I had I get a fast response everytime.

Fayemorin
Netherlands
7 months using the app
TIDIO LLC replied May 31, 2023

Thank you kindly for your review! And we're very happy to read that you're satisfied with our Customer Support Team! If you'll need any assistance or have any questions -- you know where to find us. :)

January 28, 2017

Wow...much better than the competition!

Card Cavern Trading Cards Llc
United States
7 months using the app