Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

August 5, 2020

Tidio Live Chat is a fantastic app. The support is fast and always ready to help. The app works great and I am happy that we chose Tidio as our live chat and chat bot provider.

shop.LEDVANCE.com
Germany
7 months using the app
TIDIO LLC replied August 5, 2020

Thank you for your kind words and the 5star review! :)

December 3, 2015

Muy buena aplicación, los 10 dolares mensuales que cuesta se recuperan de inmediato, tiene un potencial de retorno muy alto. excelente

Urbanwearco
Colombia
7 months using the app
August 24, 2021

This app is great! Reasonable pricing with amazing pre-made chatbots template. Great Customer Support.

mododoc Los Angeles
United States
7 months using the app
TIDIO LLC replied August 25, 2021

Glad to hear that you enjoy our product! Thanks for the review :)

November 6, 2023

super, service client très réactif !

Glow and Slay
France
6 months using the app
TIDIO LLC replied November 7, 2023

Hi there! Thank you very much for your kind words! We're doing our best to offer the bost possible support :)

April 15, 2019

Better than I expected, this app is structured in a way that allowed me to begin operating immediately and add the valuable features in real time.

I really hope the ongoing subscription price goes into continued development because its pretty useful.

Green Valley Supply
United States
7 months using the app
TIDIO LLC replied April 15, 2019

Thank you so much for your review and feedback! We're constantly improving our app thanks to feedback like yours. :)

November 5, 2017

Love it. Especially on mobile devices.

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Suits House
United States
7 months using the app
April 4, 2023

Assistenza molto cordiale e ottimo servizio. Gi assistenti sono ottimi e lavorano molto bene H24! Consigliatissima

MioPets™
Italy
7 months using the app
TIDIO LLC replied April 6, 2023

Hi and thank you for your feedback! We always do our best to help! Should you need anything else just let us know!

May 9, 2016

This app is great - easy to install and operate. Had no problems with it so far. Highly recommended

Apex Stickers
United Kingdom
7 months using the app
June 22, 2021

Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.

Mates Rates Auto Parts
Australia
7 months using the app
TIDIO LLC replied June 22, 2021

Thank you so much for the 5 stars! :)

Edited June 7, 2016

Extremely amazing support, you will be so impressed, they are always there to help. The staff answers all your questions quickly, helping you set up stuff, so it's not hard even for a low tech person like me.

Maria Waye
Canada
7 months using the app