Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

November 3, 2021

Far more capabilities than the chat app I was previously using and so far the support (2nd install) has been great!

Cupid´s Corner Europe
United States
7 months using the app
TIDIO LLC replied November 4, 2021

Thank you so much for your kind words and the perfect score! We will do our best to improve the product even further

July 5, 2023

I just started using the plugin, but it has been great so far!

G-Flow Meters
United States
7 months using the app
June 5, 2017

Tidio Live Chat is a really great plug-in for my perfume shop! Easy to install, just plug & play. Thank you guys!

Check it out at https://lg-perfumes.de/

L G Perfumes
Germany
7 months using the app
June 27, 2017

Can't believe how good this is for free! I worked for a large company before launching this Shopify store and they were spending thousands for the functionality you get here for free!

The China Village
United Kingdom
7 months using the app
April 24, 2017

Great program and the support is amazing...

Phone Accessories Cases
Australia
7 months using the app
November 2, 2021

muy bien sistema, me gusta el servicio,. lo recomiendo me para ideal para tener un buen sistema de leads

Bayoli Art Design Corp
United States
7 months using the app
TIDIO LLC replied November 3, 2021

Thank you so much for your kind review! We really appreciate the perfect score

May 5, 2021

Great job everyone ! it works perfectly and backoffice team answer really fast ! 5 star rating for this app !

D.Pro.Home
Netherlands
7 months using the app
TIDIO LLC replied May 5, 2021

Thank you much! We appreciate the rating :)

February 21, 2022

Very good experience, I was able to sort all my clients problems very easy, instantly and over my store.

alex050390
Romania
7 months using the app
TIDIO LLC replied February 21, 2022

Thank you for leaving the review, we are glad to hear that Tidio was able to help you sort the problems! Should you need additional help just let us know!

September 13, 2020

I like this app, its pretty simple and easy to manage. Mostly used by experienced people and newbie, I was recommended to use it. I am fully satisfied

Kisyshop
United Kingdom
7 months using the app
TIDIO LLC replied September 14, 2020

Thank you for your kind words. I am sure we will continue to deliver and in the future deserve all 5stars from You! :)

April 11, 2017

This App is the Best Live Chat App in 2017! Period. If you are looking to use the best looking + best responsive Live Chat on your store. You are at the right place. Not only doesn't the Tidio Live Chat icon look absolutely flawless on your store (better than all the other boring live chat apps).... the customer service is second to none.

Martin and Olek have exceptionally delivered outstanding customer service to myself. These people practice what they preach exceptionally well by providing us excellent customer service at any time we need them through the live chat. Aha.

Thank you Tidio

Vsc World
United Kingdom
7 months using the app