Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
Refine
-
By rating
A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!
Hi there!
Thanks a lot for the 5 stars and for choosing us as your go-to app :)
We are sure that with great Customer Support, your company will grow in no time.
Amazing app and a must have! Hands down.
Their API response is way too quick and exceeded my expectations. If I toggle my status from Tidio Android app from the phone, it reflects the status on my site in less than a second. BLAZING FAST!
On top of that, the chat and backend interface is way too user-friendly and modern.
These guys know what they are doing! Keep it up!
App fatta molto bene, fornisce già parecchi modelli da cui partire. Permette di fare tutti i test del caso, si impara rapidamente. Unico consiglio forse fornire più indicazioni in fase di costruzione del chatbot.
Grazie mille per la tua recensione e per il tuo feedback! Faremo in modo di migliorare le nostre guide sui Chatbot in modo che siano più facili da usare per tutti :) Saluti!
Thank you so much for your review and for your feedback! We will make sure to improve our guides about Chatbots so they are easier to use for everyone :) Cheers!
The customer support is great. I spoke with Dominika and she was able to assist me with a number of questions I had.
Thank you so much for the review! We will inform Dominika that she did a great job :)
I absolutely love this software, it is awesome. It makes you feel so good when you hear the sounds to let you know that someone has entered your store :-). To be able to design our own popup/messages is so awesome as well. thank you!
We are really happy to hear that you enjoy using Tidio!
Thank you for the 5 stars :)
I am happy to report that this app runs very smooth and customer service is now exceptional. This will work perfect for my needs.
this app is really great, the customer service is great they listen to their customer and provide the best advice, I'm very satisfied with this app so far no complains, I'm currently on the free plan and I will be upgrading to the premium plan soon.
Thanks a lot for the 5-stars! We always try to listen to our customers and provide them with world-class support service and a world-class product.
This app is pretty darn cool. It was super easy to install and set up to my liking. It's so neat that I can see where my customers are on my site in real time. Plus I can see where they are from and what browser they are using. Such useful information. It's great to have this available to answer any questions my customers might have with real time customer service. Would definitely recommend. Thanks Tidio!!
Great App. Stable work! Only goog emotion!
Great app and great customer service! Will be using for a long time. Be careful of your settings as you can lose your monthly quota if not checked.
Thank you for the review! That's true. It's good to check what triggers your chatbot, so the settings are most optimal for your preference :-)