Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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I installed this app a few days ago after removing another chat app I was using untill now and I must say it totally changed my work experience.
The customer support is top notch, they respond quickly and find a solution for each problem I had.
Hi there! Thank you very much for taking the time to leave your kind review :) It's great to hear that you like our app, and find the Support Team helpful. We'll do our best to keep this up!
It really works well and the technical service is fantastic and friendly. Thank you recommended for all business
Thank you for the review :)
Great customer support and great chat features!
EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.
Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.
I couldnt make Tidio run correctly and ask the support team for help. Ana is very kind and spend long time to help me. Great Tidio!
Sorry to hear you had issues tunning Tidio correctly, but glad to hear our Support Team was able to help you out! Should you have any other issues or questions just let us know.
Fantastic App, Highly recommend for any store
excellent and simple to use! the app has loads of options for automation which is perfect!
Installed & tested it for EEZITEC.com & so far so good! Will update this review as necessary but works very well thus far!
This is a must have app for your business.
I had problem to have access on the app via my website and my problem was solved very quickly.
I highly recommend it.
thank you
Thanks for your review! Our Support Team really is the best. :)