Reviews (1,939)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

April 23, 2019

This app is awesome for anyone in E-ccomerce looking for a live chat customer support system, that's user friendly and looks awesome and will help grow your business.

Cosmic Sight
Canada
3 months using the app
TIDIO LLC replied April 26, 2019

Thank you so much for your amazing review!

March 7, 2022

Operators respond instantly and I am really satisfied with this service for customer management and accountability

googila
Malaysia
3 months using the app
TIDIO LLC replied March 7, 2022

Thank you for your honest review, we really appreciate your kind words! If you happen to have any questions, let us know via Live Chat!

October 27, 2023

I HAVE JUST STARTED BUT IT'S GREAT

Nova Store
United Arab Emirates
3 months using the app
April 11, 2018

Good app and has a very good mobile app as well. Would recommend!

Gadgetsandgoods
Australia
3 months using the app
February 10, 2022

Excellent app. Easy to use and support is superb. In just 3 days i already had a few sales thanks to the app. This app will help a lot taking care of customers with the live chat and bots. Would give 10 stars if possible

World of Amulets
Spain
3 months using the app
TIDIO LLC replied February 10, 2022

We appreciate your kind words and this lovely review of our app. Great to hear that we are helping you with your sales! Keep up the great work and stay in touch! We'll take all the stars you can give ;)

September 25, 2019

Looks great, works great. And if it doesn't - or you're selectively blind like me - there's always someone to come to your aid. Three thumbs up

Packmatters
Belgium
3 months using the app
TIDIO LLC replied October 21, 2019

Haha thank you! We're really happy to help! :)

January 31, 2019

Great support team, awesome platform. Very well designed! and we are so in love with the Delivery Tracking bot!

SugarCane1977
United States
3 months using the app
April 30, 2018

A bit hit and miss performance wise. Sometimes it works and sometimes it doesn't!

Oxenford Budget Tyres
Australia
Over 6 years using the app
Edited October 26, 2017

Awesome app. We're on these chats like hawks and have seen a definite rise in conversion rates from people that are asking questions. The personal touch helps alot. Also the automation sequences are great to keep customers engaged when we're not around.

Botanic Universe
Canada
3 months using the app
September 23, 2023

The app is really awesome, I'll totally recommend it to my buddies. The support team is absolutely fantastic.

goshall
China
3 months using the app
TIDIO LLC replied September 25, 2023

We really appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!