Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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This is a must have app for your business.
I had problem to have access on the app via my website and my problem was solved very quickly.
I highly recommend it.
thank you
Thanks for your review! Our Support Team really is the best. :)
1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status.
2) Sorting the monitor list is not an option.
3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its price.
Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to support@tidio.net with the details of your Tidio account, so we can look into the issues in order to provide a resolution? Customer satisfaction is our main priority and we will do all we can to help you here.
Chris - Tidio
Although it took a little bit of back and forth to get it setup exactly how I wanted, I am VERY happy with this app! Their customer service is excellent and respond immediately! If you need help configuring it, just message them and they will walk you through it.
It is easy to understand and set up and if you have a question you can chat with the team. They answer immediately and have resolved your issue in a matter of seconds!
Thank you so much for the encouraging words! We are always happy to help :)
Tidio is definitely the best chat widget tool in shopify app store, at the moment the basic plan is enough for us, we probably will upgrade our plan in the future when we have more staffs. Also many thanks to Chris, he is so kind and helped me solved my problem.
Thank you so much for the top rating, and we're very glad to hear the basic version of our app meets your needs! And Chris is indeed lovely. :)
Tout ce passe bien pour l'instant, le service client répond présent et est performant. A voir dans l'avenir
Thank you very much for the review! We'll keep improving Tidio every single day!
Love this app! It was exactly what we needed and it helps us communicate more with costumers. There is always someone online to help you with setting everything up too! The chatbots are really helpful as well. In the future it would be cool if the costumer could select what category they have a question about and the chatbot could then assign it to the correct operator. For example we have men's and women's clothing and we just re-assign the operator if one gets a question for the other department. Overall super helpful!
Great app to communicate with customers. Gives you a lot of helpful information about the customer (location, cart, etc.) and is customisable to a great extent. Unfortunately, some features just turn off when the free trial period is over without knowing that they will (we thought only the number of admins will go down to one).
Great app, it is very easy to setup and easy to use !
The mobile app is also great to check the chat while you're not in front of your computer.
Thank you so much for the 5 stars :)