Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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It's a good app for now and customer support is very kind.You have different options and you also have a free plan which is good for new bussines.
Thank you so much for the perfect rating! We are really happy that you enjoy our features. Enjoy your Tidio!
Very easy to use and my customers love it! they are quick to help if I have any questions as well.
Awesome customer service. Agent was very nice and helpful. So far I am liking the Tidio app. It's very easy to set up and use for my online store.
Thank you for the 5 stars :)
Great app, we currently use the free plan and we are really satisfied! Amazing service, has been helpful with ever enquiry we had. Easy to customize and use it. Highly recommend it
Thank you for the kind words and 5 stars! :)
I have tested it for a while and it deliver on its promise. Simple to set up. Easy to use. And customers really want to chat, you can increase your sale with Tidio. And customer service is just one chat away.
Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer!
My store is- https://whysobluelove.com/
If you guys have any inputs/feedback for me to work on, I'm all ears!
Thank you so much for your review, we're extremely proud you're with us for almost 2 years!
Fantastic, worth every penny... works well on the phone App... thanks
Great solution... for the money... even better! Compared many other options - ranging from 2-50K a month - minimal differences.
Thank you for the Review! Great to hear you find our offer worth the price!
I've been using Tidio App for two sites over the past year and half, Great features and automation to drive sales and customer interaction. I am also part of their Facebook group where you can speak directly to their staff. I had a few issues and started speaking to Rafal, 30 mins later.... everything was finely tuned to work nicely between two sites under one account.
You can not go wrong with this app because of their crew specifically Rafal. He is a pro and can take your business to the next level. We will always use Tidio because of the customer service they give as well as a great product!
Thanks again, Rafal!
Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.
I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed manually using the JavaScript code. I've sent you an email from olek@tidio.net to coordinate next steps - it shouldn't take more than five minutes to fix.