Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

May 17, 2016

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.

Dci Educational
United Kingdom
27 days using the app
October 18, 2020

So far this app is awesome! I like the array of chatbots, but it is a little difficult to create one on your own.

Hello World Fitness
United States
25 days using the app
TIDIO LLC replied October 19, 2020

Thank you so much for the feedback! It is very important to us so that we can improve for our clients :)

Edited March 2, 2017

An app very useful, really friendly technical support. We recommend it

Altex
Italy
24 days using the app
Edited May 20, 2020

20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.

Ink Shirt
France
24 days using the app
TIDIO LLC replied May 20, 2020

Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)

August 14, 2018

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the ...

United Apparel Liquidators
United States
23 days using the app
July 9, 2023

Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate.

Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels ...

Merchandise Store
United States
20 days using the app
Edited June 15, 2022

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they ...

Valentia Skincare
United States
20 days using the app
TIDIO LLC replied June 14, 2022

Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, ...

November 4, 2021

Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!

Soundporium Music Store
United States
19 days using the app
TIDIO LLC replied November 5, 2021

Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.

January 21, 2017

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!

Geovanny Apparel Design
Mexico
19 days using the app
June 13, 2017

Kamil from Tidio was so helpful. He was able to get all the answers to my question. I have used a few other chat apps, and to be honest the customer service for Tidio is by far the best.

It truly has a lot of the features I was looking for. However there are a few things I wish the app had. For example auto translated from customers around the world. Also response names, though I have been using ...

Skinny Bunny Tea 1
United States
18 days using the app