Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

July 29, 2021

I really like the prompt and helpful customer support. Great app. Still need to get a bit more used to it, but so far I'm very happy with it. Thanks for your great service.

Simply Natural Home
Australia
About 4 years using the app
TIDIO LLC replied August 2, 2021

We are always happy to help! Thank you for the kind words :)

February 8, 2016

100% Recommend it. Can answer questions for my customers on the go via smartphone.

Area Rugs Outlet
United States
About 4 years using the app
April 26, 2016

This is a pretty awesome app! So glad to have installed it. The support's been great...Martin is always available to help! Support is key for me and I strongly recommend this to anyone who is running an ecommerce store!

Mask Therapy
Singapore
About 4 years using the app
Edited January 9, 2021

Great live chat and bots automation! Very helpful support! So far I have been helped five times very quickly and in a friendly manner. Other services can learn a lot from this

Ravenation.eu
Germany
About 4 years using the app
TIDIO LLC replied January 11, 2021

Thank you so much for the encouraging words :)

November 23, 2016

Very helpful customer service team, quick and easy support! Easy app to navigate.

Homebodii 2
Australia
About 4 years using the app
June 29, 2023

very good app. The customer support is also great. You may try this. It is easy working with shopify

Blujellyfish
United States
Almost 4 years using the app
August 31, 2016

OHMGSH! There are alot of apps that I download and then delete because they are not compatible with what I am looking for, but this app is everything I need! I take soooo many custom orders that my customers are always needing to message me and now it's even easier! Thanks for offering this and I hope you all make more like it! BTW never a problem or crash with the app!

Hiding Place Boutique
United States
Almost 4 years using the app
March 8, 2017

Easy to install and very easy to use. Would definitely recommend for any store that requires live chat to connect with their customers.

Vire
South Africa
Almost 4 years using the app
November 23, 2016

Great app and great customer service!

Tunnelvision
United States
Almost 4 years using the app
December 5, 2020

This app is fantastic, we have just started using it, and I love this app, especially the feature where it sends a notification when a new customer visits our store.

Raj Unique Collection
United States
Almost 4 years using the app
TIDIO LLC replied December 7, 2020

Thank you so much for the great review! We are very proud of the features of the Communicator package. Your words are very motivating to us :)