Reviews (1,930)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through its user-friendly interface and easy setup. It combines live chat and AI chatbot functionalities to increase website engagement. Features like customizable chat icons and seamless Shopify integration are particularly valued. The support team is noted for being responsive and efficient in resolving issues, further adding to the app's reliability in improving customer service.

Edited June 17, 2020

The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!

Diligence1International
Philippines
Over 4 years using the app
TIDIO LLC replied June 18, 2020

Thank you!
We are proud to be a part of your business :)

July 29, 2016

Works great and customers love the live chat. Has helped increase sales and customer satisfaction.

Northwood Candle Supply
United States
Over 4 years using the app
September 9, 2016

Great product, In just a few days it has helped us communicate with our customers online a provide piece of mind to them which has resulted in greater sales. We are delighted with how easy it us to work and how well it runs.

Leather Gallery Za
South Africa
Over 4 years using the app
December 15, 2017

Perfect app. Customer service is flawless, answers enquiries quickly and accurately, and SLA seems to be at least 99.99%. A strong commendation.

The Locket Tree 2
United Kingdom
Over 4 years using the app
Edited January 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Unbreakable Man
South Africa
Over 4 years using the app
September 22, 2023

Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.

Alignmed
United States
Over 4 years using the app
TIDIO LLC replied September 25, 2023

Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated!

April 25, 2023

I can only sing praises about this amazing company. Always available and never had any issues with their service.

Claro Jewels
United Kingdom
Over 4 years using the app
TIDIO LLC replied May 31, 2023

Thank you so much for your wonderful review! And thank you so much for your continuous support! We'll keep improving Tidio every single day!

July 20, 2020

A powerful marketing instrument, many customizable options, quick support, I am very satisfied with this app!

Ohmycard.es
Spain
Over 4 years using the app
TIDIO LLC replied July 20, 2020

Thank you for the kind words and the review :)

March 6, 2020

This app really helped me getting new customers! I really recomend it, also if you only want the free version.

SILKIT™
Italy
Over 4 years using the app
TIDIO LLC replied March 10, 2020

Thank you so much, we're really proud to have you as a customer.

August 24, 2021

Tidio chat is the most affordable & flexible chat program for a small business. Before using this, we tried Zendesk and found its functions too segmented and adds unnecessary barriers to the workflow, i.e. "Chat" and "Bot" is two completely separate functions which you needed to pay siginificantly more for in Zendesk. Now, we only use Zendesk for email tickets and Tidio for chat. This seems to be the best solution for us for now.

Cap and Gown Direct
United States
Over 4 years using the app
TIDIO LLC replied August 25, 2021

Thank you for the amazing review, we really appreciate it! Enjoy your Tidio