Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.
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Excellent App. its free for small businesses, UI and Ux is magestic.
Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)
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Hello there, thanks so much for the amazing review:)
I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.
Thank you for taking the time to share your thoughts with us. We appreciate your feedback.
Our prices are reflective of the quality of service we aim to deliver, and they allow us to consistently enhance our offerings, implement new features, and maintain the high standards you expect. Moreover, we believe in offering a range of plans to cater to the diverse needs of our customers, and our goal is to provide a variety of packages that allow businesses to choose the specific features and resources that align with their unique requirements.
Please reach out to support@tidio.net, and we'll gladly hear your best pricing point, working together to find a solution that meets your needs.
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same.
Sometimes their team takes over a week to respond.
I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this.
Olek - Head of Customer Service
Great app to use and support team is amazing and prompt on helping out!
Thank you very much for the review, we appreciate it!
very good App, and good customer service, I like chatbots and all the features.
Thank you for the kind words!
Best Chat App, fast and easy support.
Spoke with Arek, he did a fantastic job of guiding me! Thank you Arek!
Very happy with Tidio, still to explore it to it's fullest. So far so good.
this app is the greatest support app i have ever used. thanks Tidio. great app!