Reviews (1,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for transforming customer communication and increasing website engagement, noting a rise in conversions due to its real-time service. Features like live chat, AI chatbots, and a user-friendly setup are particularly valued. The mobile access, customizable chat options, and responsive support team are also key highlights, making it a vital tool for enhancing customer service and supporting business growth.
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A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ...
Thanks also go to Arek for comprehensive and patient support.
Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris
Great addition to our website and it helps save sales by being able to answer questions our customers have.
Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio
Wow, that's amazing, thank you! :)
I've been testing this app and looks really well done! I like the outlay and smooth flow of it. Definitely recommend it!
Complicated to understand...dashboard is cluttered...way, way too much going on in a disorganized manner
Thank you for the review, we're sorry to hear that you consider our app that way. If there is anything you would like us to assist you with, please reach out to us at support@tidio.net or reply to the email we sent from that address. We'll do our best to clarify any doubts you may have regarding Tidio functions.
Really great customer support when we needed to organize a new project. The agent was patient and kind :)
Hi there! Thank you so much for the kind review :) It's great to here that your inquiry was resolved in a professional manner. Let us know in case you need anything else! Chris
Great cusotmer service 24/7! Well done, Tildo team!
Love the easy to use app & design - works perfect with shopify template.
Our web-shop visitors love the chat option, helps us a lot to communicate with potential & current cusotmers.
www.aliceandwhite.com
Stockholm, Sweden
Just switched to Tidio from Zopim and I am very happy so far, much less glitchy and looks great!
One of the best customer service departments I have ever dealt with. They did what it took to correct the issue I had and answer all of my questions. We love how the app works and would definitely recommend to any and all companies looking to reach out to their customers. 5+++ Stars
Jason Plevell
PPGI
http://theextremepotential.com
Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.
Thank you for the review! We are glad that Tidio is useful to you and our support has been helpful.