Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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i use this app to help me keep in touch with customers on my store and it works perfect thanks!!! would recommend!
Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.
I used this app to help better reach my customers and have a better connection as well as to increase conversions and is really help full over all.
Thank you so much for the kind words! :)
Not even 5 hours with the app and I am compelled to write this review.
I wish I installed this app yesterday because I just found out by communicating with my customers that shipping wasn't showing up for them.
Long story short there was an error I was able to fix. Today this app saved me hundreds of dollars I was leaving on the table.
This app is a must! You truly don't know what you don't know unless you're communicating with your customers.
If you do not install this app I can confidently say YOU ARE LEAVING THOUSANDS ON THE TABLE!
We're so proud to hear that. Communicating with customers is now more important than ever before. We wish you all the best with your future sales! :) Team Tidio
We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.
Customer service is very plesant to work with. Chatbots are easy to set up and change and you can easily turn them on and off. The robot bots can track shipments and look up availability for your customers from information in your Shopify store. Recommend this app as one of the best. Much better reviews than a BIG NAME chat. Needjewelry.com Loves Tidio!
We're so happy to see your review! :D Thank you!
If you're looking for an app that allows you to communicate directly with your customers, look no further!
The chat works flawlessly on both desktop and mobile and the GUI can be customised with ease.
The support for the app has also been exceptional!
Thanks to the Tidio Team!
Awesome support and a great tool. You can choose from many bots and functions that make your store better.
What a Fantastic App! It is now a must have for every store that I create. I highly recommend tidio to increase your CR.
Excellent app. Very helpful and very easy to use . Very very happy with this application. I recommend it
Thanks a lot for the review and for the recommendation! We are very grateful :)