Reviews (1,939)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
Refine
-
By rating
Disponible, à l'écoute et très investis dans la recherche de solution.
Un grand merci à eux pour leur aide
Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far. Chris
Excellent tool. Easy to install and operate great with quite a few useful options. Really satisfied. One improvement that would be helpful is to allow the chat icon to be moved from its default position on the page by the user (particularly when it overlaps other page content).
Well thought out app, good features and easy to use, great support! I'd love to see some more advanced settings, like limit a certain chat number per operator, choose how customer language is detected, ...
Thank you so much for your review and for the provided ideas! We are already working on some of them, so there is something to look forward to!
Tidio has amazing customer service!
I've just downloaded and so far it all seems great! Gave it a test and no problems, so lets hope it generates some sales leads!
We love this app. My customers use it all the time. It notifies us within a minute that someone is online. It sends us daily reports just in case we missed someone. It is easy to set up, and easy to maintain. If I had one request, it would be to change the alert sounds. I am usually surrounded by machinery and several computers, and sometimes miss the incoming chats due to this dull alert tone. Otherwise I thank you for a fantastic app.
WOW WOW WOW - this APP is awesome. Powerful and flexible. Customer support is rock solid and held my hand all the way - I highly recommend.
Nice! Thank you so much! :)
Tidio is the best
Tidio is DOPE! I love it. I installed it just a few weeks ago and it works so much better than what I had before. I've been able to do some upselling through the chat feature too, which is always great! And I also love that they have an andriod app so I can answer questions from customers on the go. love that!
Overall, 5 stars! :)
They always respond quickly and clearly when we ask some questions to the support center on the chat bot.
Thank you so much for the amazing review :)