Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

August 24, 2021

This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio

Elixir Shots
United States
5 months using the app
TIDIO LLC replied August 24, 2021

Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)

December 17, 2020

Super Appli pour gérer le contact avec vos clients, simple à mettre en place avec énormément de possibilité pour le chatbots... SAV rapide et efficace.

Aeon
France
5 months using the app
TIDIO LLC replied December 19, 2020

Thank you so much for the 5stars! :)

August 16, 2016

Amazing support! Easy, fast, no headache, and works perfectly. Exactly what i needed!

Pefije
United Arab Emirates
5 months using the app
June 8, 2023

not bad. but I can't receive messages instantly through your web now. and min 100 characters are difficult to attach. thank you.

MEEDEN ART
Hong Kong SAR
5 months using the app
January 28, 2021

Une application indispensable pour chaque site, vraiment top !! la plus value qu'elle apporte est non négligeable

EmilyClarence
France
5 months using the app
TIDIO LLC replied February 1, 2021

Thank you so much! :)

July 14, 2019

Love it! I had given up finding a nice chat at an affordable cost for our website. But then I found Tidio! It works great, is beautiful, and is full of great features! I say give it a try. You won't be disappointed.

Coffeeine
United States
5 months using the app
TIDIO LLC replied July 26, 2019

Thank you for your kind words! :)

August 12, 2021

The app is user-friendly and easy to integrate. allows to stay connected with visitors, and answer questions which can help with conversion rates. plus amazing customer support. Ian and Jakub have been super helpful with setup. highly recommend!

THE KOZY PLACE
United States
5 months using the app
TIDIO LLC replied August 13, 2021

Thank you for the review! I will be happy to forward your kind words to Jakub :)

August 13, 2021

amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help

Roll On Jade
France
5 months using the app
TIDIO LLC replied August 13, 2021

Thank you so much for such a positive review! We will make sure to let Maciek know about this :)

December 8, 2021

The support team is patient and useful. The support team is patient and useful. The support team is patient and useful. The support team is patient and useful.

Kylenia Jewelry
United States
5 months using the app
TIDIO LLC replied December 11, 2021

Thank you so much for your review! We really appreciate it

September 1, 2021

This is a great app that provides a bunch of features for our store, we are very happy with it. Thanks!

Noble Barista
United States
5 months using the app
TIDIO LLC replied September 1, 2021

Thank you for the 5 stars :)