Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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Great live chat and bots automation! Very helpful support! So far I have been helped five times very quickly and in a friendly manner. Other services can learn a lot from this
Thank you so much for the encouraging words :)
Installed app recently and it works great. Very good mobile device integration with desktop application. Online support was responsive to questions. Highly recommended.
Awesome! Works perfectly. Very simple and intuitive plataform. Love it even on free version. (Brazilian User)
excellent service. The customer service is also friendly. I hope they will implement the suggestions as soon as possible.
Thank you so much for the stars and kind words :)
Really really happy that we found this app. We just started our shopify store and were struggling with understanding how customers coming to our store feel about our stores. We got so many questions and interactions from visitors and lots of insights on how we can make our store experience better.
Thank you for the 5stars and using Tidio :)
I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you
Thank you so much, we're always happy to help! :)
Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!
Review from the masteruniversaltechnologystore.com
We just got this app and it is like the #1 chat app on shopify if you want a convenient and easy to use app to chat with your customers then this app is the best option. What really impressed me was that they have a IOS app and a ANDroid app which is sooooooo convenient easily a must have app for any shopify store.
DOWNLOAD THIS APP IT'S SO WORTH IT :)
Great app works lovely and customer service is bomb!
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this.
Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...