Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

July 13, 2015

Very easy to use! Awesome app!

Urbanthang
United States
5 months using the app
December 8, 2016

Fantastic. Does exactly what it's supposed to. Took less than 2 minutes to set up, and the support via chat (lol) is fantastic. We're knew to Live Chat; this is making it very efficient and easy for us.

Mapleton Drive
United States
5 months using the app
June 17, 2016

Really helpful tool for instant communication with your customers and closing more deals on the spot ;)

Zinvo
United States
5 months using the app
January 4, 2023

Excellent and responsive customer service. I had an issue with my site associating with the wrong email. Arturo in live chat patiently and professionally assisted me in resolving the issue. I really appreciate a knowledgeable tech person and a resolution on the spot. In addition, the chatbot is quick to set up with many powerful features. I'm just getting into this App, but I like what I see so far!

BuiltMates
United States
5 months using the app
TIDIO LLC replied January 10, 2023

Hi there! Thank you so much for spending the time to leave a kind review :) It's great to know that you like the app so far. Arturo is a great asset and we are happy to hear that he was so helpful :) Let us know in case of any other questions. Chris

December 6, 2017

Works well. Easy to install. Good

Lulucos
United States
5 months using the app
July 1, 2021

Amazing support! Thanks GG
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Hypero
United Kingdom
5 months using the app
TIDIO LLC replied July 2, 2021

Thank you for the review! We're stoked you like the support!

July 21, 2014

Just so easy ! , Fantastic app !

The Harris Tweed Store
United Kingdom
5 months using the app
January 9, 2020

Good app, easy to use and to custom and we love the free version to test on few carts. The french version is also well translated.

Blessing Cases
France
5 months using the app
Edited December 20, 2019

AMAZING. What more can I say. This is simply the industry standard if it comes to chat bots. Their support is amazing as well. The best you’ll find. Really, don’t waste your time and just get this app for your online shop. They don’t pay me to write this :) Very simple and professional user interface. Live support super fast and friendly. Martin, Kamil they are awesome! Will definitely upgrade and recommend to others. The free version gives you enough room to grow as a start up business. Thanks so much!

Airport Candy
United States
5 months using the app
TIDIO LLC replied January 9, 2020

Thank you! :)

February 6, 2017

This is an awesome app that has basic chat features even on the free plan!

Cleos Market
Canada
5 months using the app