Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.

September 14, 2023

Très bien et très bonne équipe.

Yodi
France
11 days using the app
TIDIO LLC replied September 15, 2023

Thank you very much for your review! We're doing our best to offer excellent support :-)

January 6, 2017

Even the basic version is extremely useful. Very satisfied.

Anotherocean
United States
About 1 year using the app
March 1, 2023

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wowtornado
India
11 days using the app
September 14, 2022

Great app and wonderfull customer service. Glad to use it, The best live chat app by far or as far as i know.

Baldwens
United Kingdom
11 days using the app
TIDIO LLC replied September 14, 2022

Hi there! Thank you so much for the lovely review :) We appreciate your feedback, and you can be sure that we will keep improving the app. Chris

March 30, 2017

Great App! We are able to answer questions that our visitors might have and turn them into customers! Tidio Support is also great to work with, they resolve our issues in a very timely manner. Recommended for any business.

Earlmaystore
United States
12 months using the app
June 5, 2019

really happy for Tidio's customer service. Very professional and helpful. They always reply my message immediately, and solve my problem. Thanks Tidio team, i will always support.

MemorySocks
China
12 months using the app
TIDIO LLC replied June 5, 2019

Thank you so much, it was a pleasure to chat with you on our support chat. :)

November 26, 2021

Great customer service!
Thank you for the quick help!
Can recommend this app for sure!
Happy Customers :)

UNYFORM
Germany
11 days using the app
TIDIO LLC replied November 29, 2021

Thank you so much for such a positive review!

May 31, 2018

They are the best. Always super friendly, fast and high quality support.

Nomadvan
Canada
12 months using the app
January 6, 2016

It works great. Beautiful interface design and easy to use. Thank you!

Dulce Porvenir Estudio
Spain
12 months using the app
February 6, 2020

Ottima app, molto intuitiva e semplice da installare. Assistenza impeccabile, disponibilità a 100%, molto consigliata !!!

BassiniBoutique.it
Italy
12 months using the app