Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its combination of live chat and chatbot features, which boost customer engagement and conversions. They appreciate its user-friendly interface, ease of setup, and customizable design options. The app is noted for its reliable performance and simple chat setting adjustments. Exceptional customer support is also a major plus, with staff often praised for their responsiveness and helpfulness.
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This app is excellent! Easy use. Raccomanded. It's well done and can be set up in no time. Wonderful!
Thanks for the awesome review! We're happy to hear about your positive experience with our app : )
Works perfectly! Such a great way to interact with customers seamlessly on our Shopify page.
OLPRO
www.olpro.co.uk
I love this app and support, request support twice and get satisfied support, recommend to dropshippers
We'll be always happy to help you. Thank you for your review! :)
Dont listen to the last guy, Tidio has a great support team around the clock. A great service and product all round! Their chatbot is one of the most intuitive we have used by far and will continue to use them for future projects. - EagleAVRental.com
worth the price, does everything i need and fast, there are other chatbots out for less money or free but you have to configure so much, and in the end time is money so tido is perfect.
Thank you for your great feedback. Glad to hear you find our chatbot solution easy to configure!
Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!
Thank you so much for the feedback and ideas on how we can improve! We appreciate them very much.
I have just upgraded to the Pro version as the tool is effective and helps grow sales. Easy to use and good user interface on the website.
Great App! Easy User interface and great customer support :)
Excellent customer service! Above and beyond! Adam helped me work out an issue with integrating Tidio with Shopify. Took a long journey to find the culprits but we did it and he was patient and helpful. The app is amazing so far. We got it mainly for live chat and it is perfect! So much faster and better than Shopify Inbox. Tidio is in a different plane of existence if you compare it to Shopify Inbox. Not even close. Super fast load times and instant messaging across platforms. Looking forward to the integration of Instagram and Telegram (hopefully) someday. I highly recommend it!
Thanks a lot for your kind review! We will make sure to let Adam know about your praise :) Thank you for using Tidio and have a nice day
i never used a live chat app. the best app i think , will still use this app in my next store on line