Tidio ‑ Live Chat & AI Chatbot

It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed

8/2/2015 I'll give this 2 stars because the owners of the app did try their best to help us integrate our mobile device to their app but it wouldn't work. It's good to see a company that is attentive so A+ for that attribute but since I have had this app for almost 2 weeks... I may not be able to be refund.

Date 7/28/2015 - This app is not working when the Tidio window is closed, I set-up a phone alert and I have missed so many chats from this NOT sending it to my phone. I can't keep my computer on all day, we are too busy! This should work as stated....

The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the visitor data helpful. But the very moment my trial expired that all disintegrated. It wouldn't track my visitors after midnight (9 my time, when I needed it most). They admitted it was a glitch, but 3 messages later, still not fixed. Then, as soon as I ran out of "chatbots" (which I did not pay extra for, because I didn't use them) it stopped tracking my visitors altogether. So now I have 27 more days this month that I'm paying for for nothing. In short, I feel like this app is too new and they haven't ironed out the glitches. Maybe it'll be better when they devote more work to fixing it, but I'm sure not paying top dollar for it while they do.

Upped from a 1 star to a 2 star because after I posted this review someone did finally reach out to try to help.

This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged back in, it was making me start over, I no longer had access to the dashboard. Customer Service Rep Chris said that the emails had to have from the .shopify adress on the email which I found tacky so unfornately I cannot continue with this service.

This seems like a fantastic app and I was very happy to install it, but in reality, it can be a bit complicated and challenging to set up just right. Once all is said and done, to have a reasonable version of this app working you will spend $30 per month... for functionality that doesn't provide a whole lot more than a basic chat app will (other than the automation) but those aren't really that awesome. They are fun at first and seem like they will be excellent, but truly, people just ignore them or consider them an annoyance BUT you will be charged for each automation... until you hit your free limit of 100 hits in a month (a few days at best) then automation go bye bye... unless, of course, you want to pay another $15 to get up to 5k automation. Seem odd to go from 100 to 5K? Maybe just ask us up front for the minimum $15 that you really want... no need for a silly free 100... All this said, the guys seem great and there is real potential in the product, but therein lies the problem, so much has been put into creating a great product that the real world side of the app is lacking.

support staff was unprofessional and did not help when it came to placements. Best to find a different chat bot.

Awesome Idea! This app actually is pretty well done and out of all the apps we tested actually appears to perform well and seems very well made and professional. The issue is that it’s pricing is confusing and excessive. They advertised one price(which has since been removed thankfully), and then once you had the app installed you could no longer find that price only higher pricing. The pricing structure itself is somewhat confusing from inside the app. Your not really sure how to upgrade, and what exactly your getting or even paying. While the app itself seems very professional the pricing setup seems almost “scammy”. Also pricing is somewhat unreasonable as others have also stated. It doesn’t scale very realistically with a normal store. If the pricing was more reasonable, clear, and realistic this app would be a winner. Just provide reasonable pricing that doesn’t take advantage or gouge the users, realize that most Shopify users are getting nickeled and dimed to death with app addons just to make their stores function The way they should. If only there was an app that performed well, had good service and scaled reasonably with your stores success, actual tangible increase because of that app, wow now that would be something unfortunately it just doesn’t exist that we’ve found. If we are paying for something extra there should be accountability for that app to perform. As it sits now this app is decent in function but the pricing is completely unrealistic for what you actually get.

I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after really looking in Google and spending 20 minutes on this I managed to at least hid the chat box and it was some option inside special menu and special rules and you even needed to disable it for desktop and for mobile separately. Not very comfortable to uninstall.

Interface is pretty nice and seems to be a good app.

But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online.

And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that

Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.