Reviews (1,921)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

October 28, 2024

every store needs a chat function and this one is great with good support

Anhem
United States
Over 3 years using the app
TIDIO LLC replied November 6, 2024

Hello there, this review made our day!

September 6, 2024

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Kaabo USA Electric Scooter
United States
Over 1 year using the app
TIDIO LLC replied September 23, 2024

Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)

October 31, 2024

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Trevino Appliance
United States
24 days using the app
TIDIO LLC replied November 6, 2024

Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.

September 1, 2024

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself.

Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

Engineers Collective
New Zealand
About 5 years using the app
TIDIO LLC replied September 2, 2024

Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.

July 15, 2024

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Luxa Nutrition
United States
8 months using the app
TIDIO LLC replied July 17, 2024

Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)

October 2, 2024

Always a help. Thanks so much.

DUVET HOG
United Kingdom
About 4 years using the app
TIDIO LLC replied October 3, 2024

Thank you very much for your feedback!

August 9, 2024

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Litheli EU
Germany
About 1 month using the app
TIDIO LLC replied August 11, 2024

Thank you for this amazing review! Arek is truly a gem!

October 20, 2024

Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found.
Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live.
Do yourself a favor and do not use this

Verified Shungite
United States
29 days using the app
TIDIO LLC replied October 21, 2024

Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you.

Thank you,
Olek - Tidio

October 8, 2024

A superb customer service team, very patient in helping me out with my issues.

FABÉLLE
China
8 months using the app
TIDIO LLC replied October 11, 2024

Hello there, your review truly made our day! :)

September 11, 2024

Really effective support in my case with a very fast response time.

The Serene Cat
Switzerland
About 1 month using the app
TIDIO LLC replied September 23, 2024

Thank you so much for your feedback! We aim to provide the best support possible and we're glad we're successful!