Reviews (1,922)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

May 14, 2016

I installed Tidio earlier today. I must say, I'm loving it! It works seamlessly. I feel more connected with my visitors and customers. This app is a must.

Thanks Tidio!

E Conomic
Canada
3 days using the app
May 12, 2016

This app is pretty darn cool. It was super easy to install and set up to my liking. It's so neat that I can see where my customers are on my site in real time. Plus I can see where they are from and what browser they are using. Such useful information. It's great to have this available to answer any questions my customers might have with real time customer service. Would definitely recommend. Thanks Tidio!!

The Tea Connoisseur
United States
6 months using the app
May 12, 2016

I installed this app a few days ago, and it is already proving its worth to us from our customers, early days, however at the moment i am chuffed, and we will definitely be keeping this and hopefully it will continue to be an incredible support to the company! thanks guys, great app, impressed so far!

Endoflinefabrics
United Kingdom
9 months using the app
Edited May 10, 2016

Works well out of the box and easy to install/customise; early days, so will "review" this review idc with better user experience input. Until then, recommended by www.thesolidbarcompany.com

Nicholas Bennett
United Kingdom
Almost 2 years using the app
May 10, 2016

This is an excellent app which will allow me to interact with my customers in real-time. I'm hopeful that it will increase my sales in the short and long term.

Bb Furniture
United Kingdom
About 1 month using the app
May 9, 2016

This app is great - easy to install and operate. Had no problems with it so far. Highly recommended

Apex Stickers
United Kingdom
7 months using the app
May 6, 2016

Using it on our site absolutely loving it looks good works well and alerts you to people coming on to the site A******* and needed support help so quick and excellent!

www.techhotspot.co.uk

Tech Hotspot Limited
United Kingdom
8 months using the app
May 6, 2016

so far, iam loving it.. it is very easy to install and use.

Mansinoise
India
About 1 year using the app
May 6, 2016

Totally impressed and am looking forward to seeing how it works for us. Great customer service btw!

Buttonsbsc
Australia
About 1 year using the app
May 5, 2016

The app integrated seamlessly with our website and has given us a new level of customer service that is just what we were looking for. Anytime we needed tech support the Tidio tech team was right there and helped us out. Great app!

Wildflower Artisan Collective
Canada
8 days using the app