Tidio Live Chat & AI Chatbots
Featured images gallery
Highlights
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Based in United States
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Works with the latest themes
About this app
Launched
July 14, 2014
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish
Categories
Chat , Support ticket managementWorks with
Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.meCustomer experience platform with live chat, Lyro AI chatbot, ticketing, email marketing, and more
Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!
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Talk to your visitors on live chat – quickly solve problems and sell proactively
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Solve up to 70% of your customers questions automatically with our Lyro AI bot
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Preview carts, check order history, and recommend products directly in the chat
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Add Tidio to your Shopify store in 30 seconds – just click Add App
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Manage and resolve customers' requests with a simple ticketing system
Pricing
Free
Free to install
The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.
- Live Chat - conversations with 50 users
- 3 chat operators (only free plan)
- Chatbots: with up to 100 visitors/mo
- Visitors list
- Mobile app
Communicator plan
$25/month
or $250/year and save 17%
Additional operator seat from $25per month/each.
- 1 chat operator
- Unlimited conversations
- All Free plan features
- Live typing preview
- Live visitor data
- Departments
- Visitors' profiles' notes
Chatbots Plan
$29/month
or $290/year and save 17%
2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139
- All Free plan features
- Chatbots - 2,000 visitors included
- Chatbot templates
- Visual chatbot editor
- Email, 24/5 Live Chat support
Tidio+
$394/month
The final price depends on the chosen plan configuration
- Live Chat - unlimited
- Custom no. of operators
- Chatbots - custom no. of engagements
- Email, 24/5 Live Chat, 24/7 emergency phone
- AI Bots
Free
Free to install
The plan includes a 7-day trial for all features. After the trial, you will have a free forever plan.
- Live Chat - conversations with 50 users
- 3 chat operators (only free plan)
- Chatbots: with up to 100 visitors/mo
- Visitors list
- Mobile app
Communicator plan
$25/month
or $250/year and save 17%
Additional operator seat from $25per month/each.
- 1 chat operator
- Unlimited conversations
- All Free plan features
- Live typing preview
- Live visitor data
- Departments
- Visitors' profiles' notes
Chatbots Plan
$29/month
or $290/year and save 17%
2,000 visitors with bot interaction for $29, 5,000 for $49, up to 40,000 for $139
- All Free plan features
- Chatbots - 2,000 visitors included
- Chatbot templates
- Visual chatbot editor
- Email, 24/5 Live Chat support
Tidio+
$394/month
The final price depends on the chosen plan configuration
- Live Chat - unlimited
- Custom no. of operators
- Chatbots - custom no. of engagements
- Email, 24/5 Live Chat, 24/7 emergency phone
- AI Bots
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1,699 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy Shopify integration, and a free plan ideal for small stores. They value its multilingual support, customization options, and ability to distribute coupon codes. The chatbot feature is praised for efficiently handling customer inquiries, with the AI component aiding in quick issue resolution. Merchants also commend the balance between automation and human touch in customer service, along with the insightful analytics. The live chat and helpdesk features are noted for providing personalized assistance, and the app is credited for boosting sales and conversions. The customer support is frequently praised for their responsiveness and problem-solving skills.
Everyone should have Tidio! I am not just saying this for no reason at all, it is a chat box that can be utilized any where you are. Even on your desktop! I had Tidio for my store last year then decided to try out the shopify inbox. However, that was a big mistake leaving Tidio as the shopify inbox is experiencing tech problems, and I was unable to communicate with my customers. Thus, I decided to give Tidio another try, and I am so grateful to be able to integrate them once again! My customer rep Martin, is amazing to work with, very knowledgable, and helpful to no end! He is so incredible, I hope he gets a raise! :) Because of his help, I am able to chat with my customers right from my desktop without a browser! How awesome is that!!?? Take the chance on Tidio, you will be happy you did, and so will your customers! Blessings, and as Always Happy Organics from HeavenAh Organics, Nia
Hi Nia! Thank you so much for the amazing review :) It's so great to know that you like using Tidio so far. We're also happy that Martin was so helpful, he's one of the best :) Let us know in case you need any further guidance. Chris
EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm.
Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.
I love Arek, helped me really well and wasn't annoying like other regular customer support people. You can only have 100 conversations via the chat each month. I love the multilanguage feature which is perfect for shops that sell in different languages. its a very good app in my opinion with broad customization and good customer support. It helps me with conversion rate because you can give everyone couponcode.
About this app
Launched
July 14, 2014
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish
Categories
Chat , Support ticket managementWorks with
Zendesk, Mailchimp, Google Analytics, Zapier, klaviyo, judge.meBuilt by TIDIO LLC
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