Tidio ‑ Live Chat & Chatbots

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

• Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
• Browse your product directory and recommend products directly in the chat
• Analyze, categorize, and answer questions automatically with AI Response Bots
• Encourage self-service: checking product availability, order and shipping status
• Create departments and route messages to the right agent
• Monitor, prioritize, and assign requests with a ticketing system to respond faster
• Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
• Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

• The option to support multiple languages
• Easy to use iOS/Android mobile app
• Rich widget customization options that suit your website
• Fantastic support 24 hours a day, 5 days a week
• Support for 20+ integrations